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San Tan Ford

(2,172 reviews)
Visit San Tan Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–7:00pm
Tuesday 8:00am–9:00pm 7:00am–7:00pm
Wednesday 8:00am–9:00pm 7:00am–7:00pm
Thursday 8:00am–9:00pm 7:00am–7:00pm
Friday 8:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–8:00pm 7:00pm–5:00pm
Sunday 10:00am–6:00pm Closed
2018 state dealer award
View 4 awards
2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (480) 619-6186 (480) 619-6186
Used (480) 559-8347 (480) 559-8347
Service (480) 619-5108 (480) 619-5108

Reviews

(2,172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of San Tan Ford from DealerRater.

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Just recently bought a vehicle from them.

Just recently bought a vehicle from them. I pushed to get the trade value for my truck, they came up 2 grand short so I felt okay. UNTIL I saw the listing for my old truck on their website. There is NO WAY my old truck is worth 54 grand. Its the 2021 F-150 Sport 4x4 Velocity Blue/ Black interior with 23,409 miles. The trade value is only $49 grand. DO NOT DO NOT pay more than 49 grand for this truck. I told the sales managers they would do it and their response was they would put it up for MAYBE 51 grand. We all know dealerships OVER charge us, but San Tan Ford is by far the worst. The salesman even told my wife and I they over charge their new vehicles over $500. I bought that truck brand new under MSRP without being asked for money down. My advice is DO NOT buy from them unless you have extra money you want to waste! ZERO STARS AND WILL NOT REFER ANYONE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at San Tan Ford. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com at your earliest convenience and we will do our best to make this right.

Erica was kind & offered assistance in helping me figure

Erica was kind & offered assistance in helping me figure out what car will work for my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Noah, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

Looking forward to next vist

All repairs were made quickly. Repairs were carefully explained after I asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Owen, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Save your money

We like to take your money. We run up prices and we try to sell the car if you walk away from it and try to come back the next day for it and when we ask you to stay right here while I get some help what they are doing is making a turn which is giving up there customer to a higher end sales men to try a close the deal on you while running the price up they expect you to stand there and wait this is done by a test study that was done and people will wait it's all a scam to take more money from you, when you don't need a down payment or they want money for a better warranty which then the finance manager makes that money and they will try to sell you on that as well don't fall for it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please reach out to Roberto Taylor at (480)-621-3766 or robertotaylor@santanford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Save yourself $5k!

Save yourself $5k! Let me walk out the door after asking for their lowest price and returning with the exact same price as was on the windshield. Bought a vehicle here previously and will not be returning. It’s bad enough the $5k market adjustment is being used and goes straight into the dealerships pockets…if you order a car, I was told there is no market adjustment…so a pure $5k profit for the dealership that Ford is NOT charging. *UPDATE* Robertos response was followed up with ~5 days of fumbling back and forth by a couple different sales folks. Finally spoke with the general sales manager today and was not willing to do anything either. So expect to pay sticker + $5k market adjustment here with no negotiation. Sad people are so accepting to pay $5k over what the MSRP is and further impacting the market and those that are trying to correct the market to only pay what it should cost. **UPDATE**There are several other FORD dealers in the valley that DO NOT charge a market adjustment or if they do it is in the $1000-2000 range...bought the vehicle I wanted at another dealer with no negotiating and no market adjustment...shame on you San Tan Ford

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tony, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Save yourself $5k!

Save yourself $5k! Let me walk out the door after asking for their lowest price and returning with the exact same price as was on the windshield. Bought a vehicle here previously and will not be returning. It’s bad enough the $5k market adjustment is being used and goes straight into the dealerships pockets…if you order a car, I was told there is no market adjustment…so a pure $5k profit for the dealership that Ford is NOT charging. *UPDATE* Robertos response was followed up with ~5 days of fumbling back and forth by a couple different sales folks. Finally spoke with the general sales manager today and was not willing to do anything either. So expect to pay sticker + $5k market adjustment here with no negotiation. Sad people are so accepting to pay $5k over what the MSRP is and further impacting the market and those that are trying to correct the market to only pay what it should cost. **UPDATE**There are several other FORD dealers in the valley that DO NOT charge a market adjustment or if they do it is in the $1000-2000 range...bought the vehicle I wanted at another dealer with no negotiating and no market adjustment...shame on you San Tan Ford

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Tony, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please call Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we will do our best to make this better. We hope to hear from you soon.

Quick and easy, relatively simple process.

Quick and easy, relatively simple process. Staff was all very friendly, courteous and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

John Dye was a very great person to work with!

John Dye was a very great person to work with! He made purchasing our 2022 Mustang Mach E very easy. If you are at this dealership I highly recommend asking to work with John if possible. If we are to buy another ford vehicle in the future we will definitely go back to this dealership and look to work with John again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Krish, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At San Tan Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Mr Jack Tompkins

San Tan Ford is Our Ford Dealer Forever! Great Buying Experience! Excellent People Skills! Service after Purchase Very Professional! Iam San Tan Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jack, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Just great all around, sales and service!

A pleasant buying experience and there for me when I needed a software update!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!