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East Penn Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (85 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of East Penn Auto Sales from DealerRater.

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Excellent buying experiance!

Drove in from 2 hours away on two particular SUVs, Denali and Grand cherokee Limited. Had a trade in with a payoff. We were welcomed by Dennis which handled most of everything. Right away he said there is no pressure here i am here to answer all your questions and to help you. Matt the owner told us how much our trade was worth in 5 minutes! and his number was a tinny bit higher then 5 other dealers we went to. ( the other 5 dealers it took more then an hour with the run around like you would not believe, especially the big dealers) our loan for the difference was approved in 20 min! Honest, Very Friendly, extremely knowledgeable people that have the best website with the best pictures of their cars!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My first used car

Very nice place, defiantly recommend it to anyone looking for a car. It's a very trusting family business who are very helpful. I bought my first used car here and they worked with me to give me the best deal.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Doesn't respond to emails.

Reached out by email twice about a truck listed on cars.com and on their website with no response. Why put your email out their if your not going to respond to inquiries.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very Good service courteous and very helpful

I wish to express my sincere thanks to Matt and Rob who sold me my 2001 Audi TT Coupe the Vehicle is in excellent condition inside and out they worked with me and made me very happy in buying it I would highly recommend going there and buying in the future gentlemen it was a very pleasant experience again Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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horrible customer service

I spoke to a gentleman named Ron and he was very rude and did not want to negotiate to make a purchase for a vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Place for Good Affordable Used Cars

My husband and I were looking for a good used car and we drove by and were very impress with their inventory. The vehicles are very clean. No pushy sales people. The buying process was very simple and hassle free. Their facilities are very clean. The bays are very neat and organized. There were a few issues with the vehicle and they were very quick to response. They were extremely helpful even though the vehicle had no warranty. They stand for their reputation. Highly recommend when looking for a good affordable vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great car buying experience!

Matt is a great guy and knows what he's doing. He made the usually stressful car buying experience quick and easy. They made sure the car I was looking for was reasonably priced and exactly what I needed. These are good honest people and I would definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extremely happy!

My wife and I were looking for a Subaru Outback as our next family car. We looked at many cars from many dealers, but were drawn to the one we eventually bought at East Penn. There were far more pictures and information listed of the car that was actually informative, and the photos were clear and showed the car as it really was... more than double the photos other larger dealers had advertised. When we called about the car, we spoke to Matt. He was very helpful on the phone with all our questions and was eager to help and we decided to come down to look at the car. We took the hour ride to Pen Argyl, and when we got there we were immediately greeted, and they had just finished washing the car we were considering. We were shown inside and met Matt, who was enthusiastic and happily showed us the car and got the keys for a test drive. There was no pressure and a very relaxed atmosphere. After we drove the car for a bit we returned, agreed on a price and talked about financing. Matt went to great lengths and was very thorough to ensure our paperwork was correct and getting us the best deal. We are extremely happy with our service and our car - and would certainly recommend friends, family and anyone interested in a car here at this dealer! Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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made buying a car easy. No haggling.

This is a well run family business that is growing because they care about the customer. They are fair and forthright. I would recommend that anyone interested in buying a reliable used car, visit East Penn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Smooth and comfortable experience

I don't give perfect scores to anything but my wife! LOL! Anyway, I just wanted to let everyone know that this place is a MUST to stop at if you are looking for a newer/used car. They have a great selection most times and they are GREAT to work with. The customer service is awesome. Helped me out every step of the way and didn't hesitate to answer any of my questions or point me in the right direction to help find the answer, I would definitely recommend this dealer... No pressure to buy, no overselling of products/warranties(which I asked about first before they offered it). I looed over the truck I bought for 45 minutes in their garage because it was raining out. They pulled it in and let me "have at it". No one was looking over my shoulder and the mechanics didn't hesitate to answer any questions. Thanks Guys!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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