Reviews
Good experience with room for improvement.
The process was a good experience but my Service rep, Robert Cauley, almost had no personality.... He was straight forward but didn't seem like he wanted to be there. He also took the time to tell my wife that we did an "unnecessary" quick fix on the trunk latch in a way that she said was rude. We temporarily fixed it the best way we knew how. It was also one of he reasons why were there for service. Overall, I was satisfied with the speed of repair work and ease of payment. Thanks.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your input. We will also review with Robert the importance of customer communication. If you have anything else you would like to discuss with us please feel free to give us a call at your convenience. Have a great day. Mike Dawe Service Director 951-247-8000
My Service
Al Harvell was wonderful and very nice to talk to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kristin I am very happy to hear that Al took great care of you. I will be sure to pass this on to him and encourage him to keep up the great work. Please feel free to contact us and let us know if there is anything else that we can do for you. Have a great day, Mike Rasch General Manager
toyota service department
I scheduled an appointment with Hanendaz OR Fanendaz I don't remember clearly anyways he offered a great customer service. A very genuine and professional attitude. I was really happy to be served by him. he had made my day that morning after I got off work n dealing with all the stress and getting what you deserve is very rewarding. I am a nurse and a casino employee and a student and I deal with a lot of people each day with no expectation but when I received that quality service it just felt great. I also applaud "JO" I don't remember his entire name either has previously provided great service except I didn't have time to do the review for him. thanks Toyota. and please do tell your employees that they do a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for the outstanding review. We appreciate you taking the time to share this with us and for giving us your business. If there is anything else that we can help you out with please let us know. Thanks again, Mike Rasch General Manager
Moss Bros Toyota
Great customer service. Fast & Easy Transaction. Ed is great to work with!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angie, Thank you very much for giving us your business. I am happy to hear that Ed took great care of you. I will be sure to pass this on to him and encourage him to keep up the good work. If you need anything in the future please let us know. All the best, Mike Rasch General Manager
My Experience Moss Brothers Toyota.
Great staff and customer service. I highly recommend Moss Brothers stores.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much Hector. We appreciate your nice comments and your business. I am glad to hear that you were taken good care of. Have a great day. Mike Rasch General Manager
Awesome service
Super friendly and quick service here. I always leave with a smile on my face. The team is very approachable and will help you with whatever you need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jonathan, Thank you very much for sharing this with us. It is always great to hear when people feel this way about visiting our dealership here. We appreciate your works and thank you for your business. If there is anything else we can help you with please let us know. Thanks again, Mike Rasch
Moss Bros. Toyota
We bought our fourth vehicle from Moss Toyota. We have never been disappointed with the dealer. We also have had wonderful service from the parts and service department
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cris and Patti, Thank you for your business and sharing your posative experience with our staff. Thanks again and we look forward to serving your vehicle again in the future. Mike Rasch GM/VP
Thanks Moss Bros Toyota!
I was quite happy with my experience at Moss Bros Toyota. Thanks to Stevie D, Steve Atencio, Sam, Mike LeVine, and Marlene in finance. It couldn't have gone better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Stu, Thank your for your business and sharing about the service you received from our staff. We value you as our customer and your feedback. Thank you again and we look forward to serving your vehicle needs again in the future. Mike Rasch GM/VP of Operations
Third visit and still a charm.
The Service Department at Moss Toyota has exceptional employees. They have not only taken care of our vehicle's maintenance but have also been considerate for our daughter's well-being knowing she would not purchase the product from Moss Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am very happy to hear that your service went so smoothly. We strive to treat all of our customers like family and see that they are taken care of. Please let us know if there is anything else that we can do for you. Thanks again, Mike Dawe Service Director
Thank you Joe
I brought my car in for a minor service and Joe and his group of excellent mechanics had my car in, fixed, and out in the promised amount of time. They also checked out the car and fixed additional items. Thanks Joe and Company!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for giving us your business and for the great review. We will see you on your next visit and if there is anything we can do before please let us know. Thanks again, Mike Dawe Service Director