Mullinax Ford of Olympia

If you are in the market for a car you should definitely check out Ford Mullins of Olympia. I dead car shopping but had the BEST experience working with Ian Knight and the finance team. They gave us space to look, only approached when we were ready and were the friendliest folks through the entire process.

Fantastic service. Hassle free sale from Mike. Thanks a bunch. I bought two vehicles from him.

We had a VERY pleasant experience buying a new Ford Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we feel that we got a fair price on the vehicle, but Mullinax ended up sending us a check for a "refund of price protection" that they said they missed at the time of purchase. It was a very nice surprise, and we love our truck. We highly recommend shopping for a new vehicle at Mullinax Ford.

We had a VERY pleasant experience buying a new Ford Maverick truck from Tom Keefe at Mullinax Ford of Olympia in May of this year. It was so nice not to have to negotiate the price. Not only did we feel that we got a fair price on the vehicle, but Mullinax ended up sending us a check for a "refund of price protection" that they said they missed at the time of purchase. It was a very nice surprise, and we love our truck. We highly recommend shopping for a new vehicle at Mullinax Ford.

My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not fixable that day. Another appointment required. I gave clear instructions for the car’s return: park it, lock it, leave the keys in the console, and note that I was unavailable 1–3 PM. Predictably, the valet called repeatedly during that 1–3 PM window, claimed there were no instructions, and returned the car to the dealership. After repeating the instructions, they finally delivered it correctly. One miscommunication? Perhaps. A pattern was emerging. Early May appointment: same story. My car goes in, and by 2 PM, a call arrives: they want to keep it overnight “to really address the issue” — the issue being replacing a part. I explained that was impossible. Weeks later, the next available appointment was August 11. I cleared my schedule, arranged alternate transportation, and gave them two full days to install the APIM. August 11: roughly 90 minutes after drop-off, I received a call asking — wait for it — why I had brought the car in. I reminded them that this was the APIM replacement appointment, long scheduled. “Oh, okay. We’ll take a look at that,” they said. Hours later, they determined the APIM was indeed faulty — the same conclusion from April — but, shockingly, didn’t have the part. And a $300 diagnostic fee, because why not charge me to be told what I already knew? I contacted the service manager, outlined the full sequence of errors, and he waived the fee, promising that at the next appointment, the APIM would be replaced, a recall would be fixed, and my car returned on time. Optimism, cautiously held. Two days before September 12, I received confirmation for 9:00 AM. At 9:30, my car sat untouched at work. When I called, I learned the appointment was “actually” at 11:00. Valet pickup, they said, occurs 8–10 AM. My car wasn’t picked up until after 11. The recall repair was postponed; the APIM update would proceed. I agreed, provided the car returned by a hard afternoon deadline. Fifteen minutes before that deadline, still no word. A call revealed it wouldn’t be ready. Loaner and driver offered — but they couldn’t accommodate a short stop at my house. I borrowed a friend’s car, had mine dropped off later. Upon return, the under-radio charging port no longer worked. The recall remained. I contacted the sales manager: apologies, promises, and assurances that I’d be contacted once new rentals were available. Seven weeks later: radio silence. Every interaction required repeating instructions multiple times, chasing updates at the last minute, and confirming details they claimed to know. They forgot appointments, called during periods I was explicitly unavailable, failed to order necessary parts, and repeatedly acted as if my prior communications didn’t exist. It’s almost impressive how consistently they mismanage basic tasks. After months of chaos, empty assurances, and communication so bad it borders on performance art, one thing is crystal clear: this isn’t just bad service — it’s a masterclass in how to drive customers away. If their goal was to convince me never to set foot there again, congratulations… mission accomplished.

I recently bought a used 2013 Ford Eascape at Mullinax in Olympia Wa. Ryan was the sales person I dealt with. He was very helpful, informative and not over bearing. I was impressed with the transaction all being done right in the dealership. Just have to go back for the license plates. There was concern that was taken care of at the service department. Dealt with Robert, who was as good to deal with as Ryan. All in all was a much easier experience than I was anticipating. Thank you Ryan and Robert. Sandy

The dealership and their team were helpful and worked to ensure that our needs were taken care of. We'd reccomend that if you're looking for a vehicle that you check out Millinex Ford. Thanks, Rob H.

Generally I dread buying a car. After my experience at Mullinax I may not wait 10 years before I work up the nerve again. Matt G was awesome.

Super easy experience and zero stress. I texted with Austin a few times he told me to come in and I came in. We did the deal and I left. There was a slight issue with the vehicle which he fixed right away to include personally cleaning some of the vehicle himself.

1 hour after driving off the lot the transmission goes out on my trade in. Scam dealership!!