BMW of Monterey

This was my first time purchasing a car and John made the whole process super easy. I never felt pressured or felt like I was being into making a deal that I didn’t want.

Kenny was our advisor and he did an outstanding job to get us our vehicle back and on top of everything he pointed me on to a coupon for my service which always is appreciated

“Anna” was very welcoming ,kind, full of positive energy ,and a bubbly personality. Offered me coffe,went over the Rental agreement thoroughly and handed the keys over with a smile. I brought my vehicle in for a SAFETY RECALL “BLOWER MOTOR WIRING” always treat a customer equally and kind whether they bring a vehicle in at NO PAID COST or pay... again Anna is a genuine person.

I had an appointment two weeks out to change out my tires, but over the weekend I hit a nail. I gave Kenny a call and left a voice mail. He called me back and said he'd squeeze me in at any time. Turns out they're going to do everything today that was planned for the appointment. The cherry on top is that Anna hooked me up with a loaner so I could get back to work.

Joe was friendly and thorough in discerning what our expectations were for the service of our BMW. He texted me while the vehicle was being serviced to provide a website for updates or questions I may have had. Anna provided excellent hands on care in making sure we had a vehicle exactly like ours to use while our car was being serviced. Joe had estimated a time the car would be ready and he was right on the mark. The service team were efficient and completed the job in a timely fashion. The car was washed and cleaned inside and out. The total experience was professional and pleasurable. Thanks .

The people are very friendly and even offer you coffee, water and granola bars. Anything you need, they work with you. The only downside is sometimes their collection is small. But if you know what car you want, they can help you get it.

The service appointment went almost flawless. But that in no way means anything went wrong. Took car in at 9:00, said it would be ready in four hours. To our surprise it took 7 hours but the service advisor arranged for us to pick up the following day at our convenience. Everyone we encountered were pleasant and friendly. Thank you best service we’ve had and we’ve been coming for awhile now. Even with the remodeling going on, everyone was at their best.

Kenny and the entire service department staff were friendly, accomodating and punctual for the entire process. The work to be done was explained with great detail, and when I picked up, sooner than expected, the pickup was seemless and courteous

The entire service team, including Kenny, the shuttle driver and cashier, was efficient and friendly. I got my car a little earlier than expected. All around good experience.

Bob Thomas of this dealership is by far the best car salesperson i have ever worked with. Just bought a 2018 BMW with him and his commitment to helping me find what works best for me, his personal warmth, his integrity, and follow-up are second to none. I am 70, and have bought mercedes, bmw and audi cars over the years so i have experience buying cars. Here are two examples of what i mean about Bob: First even though I said I wanted an expensive 5 series, he insisted that I try the 4’s and 3’s which cost less to be sure I needed a 5 series; and he has spent at least 2 1/2 hours so far in personally going over the car’s complicated electronics with me after the sale. Thanks, Bob.