Reviews
Service is always performed to the highest standards and
Service is always performed to the highest standards and on time. If parts are delayed, updated as to when they will be available.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Don: Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager
Easy to make an appointment.
Easy to make an appointment. Service advisor Mike Kyle is pleasant and knowledgeable. Quality workmanship.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager
I have been thoroughly impressed with Monterey BMW from
I have been thoroughly impressed with Monterey BMW from purchasing my X5 to maintainence visits.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Byron, for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager
I’m not sure if this is about the service department or
I’m not sure if this is about the service department or sales department, I had interaction with both. Sales is pretty good and service department is okay.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager
Wonderful car buying experience.
Wonderful car buying experience. First rate all the way. Very happy with my purchase there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience, Don! We sincerely value your business and look forward to your next visit. Sincerely, Andrew Jennings General Sales Manager
I come in for a free oil change that i purchased and i
I come in for a free oil change that i purchased and i leave with a $805 bill. The vehicle check for $289 is a joke. I was not even give a check list of the work. 18,000 miles on my 430i and was forced into a 20,000 mile service. I was first given a price of $1,500 probably to make the 805 look good. My car will be out of warranty soon and i will not be using BMW monterey service dept again!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager
Monterey BMW always a perfect, great atmosphere!
Monterey BMW always a perfect, great atmosphere! It’s clean, staff is friendly and professional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager
Javier is the most trusted mechanic I have experienced.
Javier is the most trusted mechanic I have experienced. He is the reason I go to BMw of Monterey
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Javier and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely Rick Lollar Service Manager
Dealer added $1,000 to the price for PermaPlate.
Dealer added $1,000 to the price for PermaPlate. This stuff is just wax and wears off in a couple of months. It offers no more protection than the clear coat that all auto manufacturers put over paint at the factory. Dealer made me sit through a 15-minute hard sell from the finance manager on extra insurance. I told him several times I was not interested in any additional insurance, but he just kept pushing and pushing. Incredibly irritating.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We understand your concerns regarding the additional charge for PermaPlate and the pressure during the finance discussion. At BMW of Monterey, we aim to provide transparent and respectful service. Your feedback is valuable in helping us to improve our processes. If you would like to discuss your experience further, please feel free to reach out. We appreciate your input and hope to serve you better in the future. Sincerely, Jimmy Cahill - General Manager
Leasing a new car was very smooth and easy.
Leasing a new car was very smooth and easy. Dealership was organized and there wasn't any wasted time. Sales person - Joseph - was very patient in explaining the features of the car on delivery. I would recommend BMW of Monterey, and Joseph, without reservation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Jospeh and our team here at BMW of Monterey are glad to have you as a customer. Sincerely, Andrew Jennings General Sales Manager