BMW of Monterey

My experience was excellent. In fact, my past experience was so good, that when I knew I was going to purchase again, I picked up the phone and called John Polli, who sold to me last time. Because he is so good at what he does, I am now sending my mom to him and will buy from him again. He made it an enjoyable experience. i also appreciated the discussion and experience in finance. Kyle Schiavone made it actually fun and easy. He is also great at his job. BMW of Monterey hires very well.

I have been taking both of my cars to this dealership for years. Chris has been our go to person and has been great in responding to concerns and has tried to assist as much he could. His support starts from the time you make an appointment to the time you depart with your vehicle. He is one person who tries who work with you and is not just out to get you in and out.

Very much enjoying my new BMW Gary Kihs was extremely Kind and helpful is amazing with so much knowledge on the car business and customer service I really recommended him and buy again on BMW of Monterey with Gary.

I purchased a 2020 BMW X3 M and it was one of the best dealer experiences I have had buying car. I have purchased all my cars in the past from online services and now that they are gone I would only purchase my BMW from this dealer ship. No going back and forth on price paper Work was done before I got to the dealer and was there total of 1 hour. Thank you Nathan Reed.

Mike Kyle, continues to demonstrate professionalism and provides excellent customer service. He takes the time to go over all aspects of my vehicle and recommended solutions to keep my vehicle at its optimum.

Joe is always amazing and takes care of all our needs. Keeps us informed and just gets the job done. Thanks for the great Service Joe.

AD came in to meet and show me the car even though that was his day off. He is very knowledgeable about the car. I also liked how Devon cut to the chase in the price negotiation phase and did not waste each other's time. In contrast my experience in the financing phase was not as pleasant. In the beginning, I was pushed hard to buy the lease insurance for $1995. Even though I ended up paying $1,626 (at cost, according to the financing representative), I'll stand to lose this money if I decide to buy the vehicle out right at the end of the lease.

Joe was friendly and helpful. Gave a good explanation of service needed. Continued to keep us updated re. when service was completed. Car was ready when promised. You have a great service center end I will be back

This is a very busy service department. Mike is an excellent and caring Service Advisor. I waited for my car at the dealership, and it was ready at the promised time. Good coffee and snacks in a comfortable waiting lounge.

Great experience , Nathan is a true professional and really understands the BMW line