Reviews
Great salesperson jacob s.
Great salesperson jacob s., had a vehicle i was interested in , was able to move through a reasonable negotiation
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thomas G.
Thomas G., my service representative, was excellent as always and worked to ensure that my car’s needs were addressed. He consistently goes above and beyond with the service he provides. I greatly appreciated his assistance!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best thing about my purchase experience at Richmond
The best thing about my purchase experience at Richmond BMW was my salesperson Steve Lerner. We hit it off the minute we met and he made the experience of buying my X6 M50i the best car buying experience ever. He knows the x6 so well. All my questions were answered and then some! Great personality and very knowledgeable about his product. I will definitely be back as long as Steve is there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent new vehicle experience with salesperson Jacob S
Excellent new vehicle experience with salesperson Jacob S (and other professionals at Richmond BMW). Worth the longer drive to this dealership and the decision to buy here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They had my car for 3 weeks working on the transmission.
They had my car for 3 weeks working on the transmission. When I picked up my car and drove home it was leaking all over the place. Obviously, it was not fixed. I paid thousands of dollars.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We understand your frustration and agree this shouldn’t happen after a major repair. We want to address this immediately—please contact me directly so we can make it right. Ric Vitek, General Manager, (804) 346-0833
Mike at Richmond BMWis great!
Mike at Richmond BMWis great!!!! Crazy situation and Michael saw me through to the end. Great service!!!! I highly recommend this dealer if you have any repairs that need to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jamel Goodlet, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
I recently got in a three year oil change program at
I recently got in a three year oil change program at Richmond BMW that is easily saving me a couple hundred dollars. The service advisor and techs do a great job with my X5. Exceptional customer service on all my repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! We hope to be of service to you again!
The Service Team has always been professional and
The Service Team has always been professional and courteous. Have always had my best interest at heart. Have always been thorough yet timely on services rendered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is our second purchase with Richmond BMW and we
This is our second purchase with Richmond BMW and we couldn’t be happier. Will absolutely be coming back for our next one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jacky Meherchandani provides a combination of
Jacky Meherchandani provides a combination of professionalism and personality that sets the customer at ease. His good nature was evident throughout the purchase process and beyond. Promote this man now.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great rating! We are always happy to help!
