Reviews
Knowledgeable and professional
The sell’s person, Dan was very helpful, cooperative and knowledgeable. He made the process very easy. The Yark BMW team were professional and easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the excellent feedback! We're happy to hear you enjoyed working with Dan & the rest of the team here at BMW of Toledo and we hope to see you again in the future!
Home service
Yark BMW came & picked up my car in the morning & deliver it back home by 5:00. All the service was top notched. So easy & nice. Thank you! What a great service !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback for us, Denise! We're happy that you had a positive experience having your vehicle serviced by BMW of Toledo! We look forward to assisting you again!
Customer experience is great all the time.
Customer experience is great all the time. They do what they say they will do.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting BMW of Toledo with your business, Bruce! We're grateful for your support and look forward to seeing you next time!
My experience purchasing through BMW of Toledo was
My experience purchasing through BMW of Toledo was nothing less than exceptional! My salesperson, Steve K., was relaxed and easy to work with. He let me know from the start that it was his job to make sure I was 100% satisfied with my purchase and he did not disappoint! Every question I had was answered quickly and accurately, and every promise he made was met or exceeded! The finance manager Brandon K. was equally as impressive. He worked with me to understand my needs and to provide me with the car at a great rate and a warranty tailored to my needs. The end result? An amazing car, at a great price and the peace of mind provided by a comprehensive warranty. And a big smile on my face :) I wouldn't hesitate to purchase from BMW of Toledo next time I'm in the market. They certainly earned my business and my appreciation as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's so great to hear that you left BMW of Toledo smiling, Jason! We know you will love driving your new ride and are so happy Steve and Brandon were able to make it a five-star purchase! Thank you for leaving us your great feedback and rating!
BMW routine service experience.
Jim explained about the amount of time service would take, which included two recalls. Interestingly, when my car was nearly finished they sent me a video of my car on the rack and went over tire condition, no leaks, etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to let us know about your experience with Jim and our service team! We're happy you felt taken care of while your vehicle was here at BMW of Toledo! Thank you, Sue!
Service was good prices always questionable.
Service was good prices always questionable. The labor makes it almost impossible to continue doing business with your company, overall I was pleased
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and feedback - we will pass it along to our management team. Please don't hesitate to reach out directly if you'd like to speak with us further. Thanks again.
Don't waste your time
Don't waste your time over here they won't sell you. I was talking to Glen for a week asking about the car and the account to send money over. But no response just keeps telling me that car has a programming issue and is not deliverable and to let me wait. I have to call them, again and again, to find out they sold it 😂 what a place
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We truly apologize for your experience and that it has led to you leaving us a negative review. Our goal is to give everyone the same opportunity to buy our vehicles, but the market is very competitive, which puts us in a tough situation. We do not take deposits or hold our vehicles, and sell them on a first come, first served basis. We have looked further into the communication and our finance team tried to reach out and left voicemails to go over the process. We understand that you are currently working with a sales consultant on building a vehicle. We hope that you are satisfied with the outcome and will be able to update your review accordingly. If there is anything more we can do to serve you, please let us know.
Good experience
Dan in sales was great. I live an hour away so I found the car I wanted online. We agreed to a final deal over the phone. VWhen I arrived the car was still available, unlike experiences at other dealerships. The car was also as advertised and expected. Great sales experience. The wait to get in for the finance and paperwork was a bit long and the personal information they claim they require for a cash deal seems out of line, but thet said that is a atate requirement jnnkrder to title so if true, can't hild that against them. Overall good exlerience and would purchase from them again.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Phil, thank you for taking the time to share your honest feedback. We're happy that you were able to find your vehicle online and apologize for the long wait for Finance. If there's anything we can do for you in the future, feel free to contact our team.
Saved our trip
We were traveling and experienced car troubles. After calling 4 other BMW dealers,this one went out of there way to accommodate our needs and in a very friendly way
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cliff, we are delighted to hear that our team at BMW of Toledo can take great care of you! Thank you so much!
Steven A was very helpful we really appreciate the
Steven A was very helpful we really appreciate the service we received. He took the time to address all of our concerns.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Mike, thank you for sharing your experience working with Steven and our team at BMW of Toledo! We appreciate your review, and look forward to seeing you next time!