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Bill Volz's Westchester

(530 reviews)
Visit Bill Volz's Westchester
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 962-2205 (877) 962-2205
Used (866) 545-1302 (866) 545-1302
Service (855) 204-4621 (855) 204-4621

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Volz's Westchester from DealerRater.

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Knowledgeable, friendly - no pressure dealership!!

This was our third experience with this dealership. Each one has been a pleasure! The first two vehicles were purchased, this one is leased. Our Sales Representative was Tiarra Direnno. Her knowledge, professionalism and bubbly personality made our experience a pleasure. She and her co-workers, Christopher Grippo and Joe in Finance worked together to come up with a price that was doable in our budget. Once we accepted the offer, the rest of the sale went smoothly and we were in our new Jeep in two days!!! Hats off to the "amazing" staff at Bill Volz!!! Also want to add that the Service Department is great to deal with too!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

No pressure Sale, Love them!

My wife and I picked up a new 2015 Jeep Patriot from them on Monday 7/20. My wife met Chris Marshhauser 1st when she just stopped in and thought his knowledge and no pressure sales approach was something you rarely find in a car dealership. When we both went back together I saw that she was not exaggerating, Chris is a needle in a haystack! In the past, with new cars I have purchased, I had to put up a stone wall to deal with salesmen. Chris was a pleasure and their prices are very reasonable that I didn't have to negotiate very much. With the ease and professionalism of the sales staff, I can only hope for the same goes with their service department. Bill Volz's Westchester Chrysler Dodge Jeep has without a doubt won my business!! Ask for Chris Marchhauser, he will take good care of you!! Tell him Mark & Sandy sent you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2015 Renegade rare find

Kudos to the staff at Bill Volz's Westchester Chrysler Dodge Jeep for putting together a GREAT deal on a 2015 Renegade.. The incredible staff, including Chris Marschhauser, Chris Grippo and Joe Tucker, made this happen for our family and will bring a huge smile to our daughter's face. These guys delivered what they promised and we are very grateful !! #billvolzmarsh, #billvolzmarchrocks Thanks guys. Adam and Audrey

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales and Service

I recently just leased a new 2015 Dodge Charger from Bill Volz of Westchester and the experience was excellent. The sales associate, Tiarra, was fantastic. She was knowledgeable, reasonable and extremely kind which made the entire process that much better. After we came to a reasonable agreement, the finance department (Joe) worked with me so quickly and did not try to up sell me as other dealerships do. I signed my documents and was out within 15 minutes or so. I also needed to get my Navigator installed so I already had a chance to experience their service department. When walking in I saw so many cars that I was worried I would be there all day. I was in and out within the hour and had a chance to even sit and talk with the Service manager (Steve) who was great. I highly recommend using this dealership. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello David, Congratulations on the lease of your new 2015 Dodge Charger! Thank you for choosing Bill Volz Westchester, and for writing such a nice review about your experience with your sales associate Tiarra, as well as our other staff members. Have fun in your new ride ;) Warm regards, BVW

Thank you

What a pleasure to deal with the staff at Bill Volz. Erich Moeller not only found the truck I was looking for he went to virginia to get it from another dealer and delivered it the next day!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love my new Jeep!

I needed a new car pretty quickly and found the one I wanted online. Went to the dealership and Tiarra found the car on their off-site lot and we test drove it. Loved it from moment one! Tiarra was very knowledgeable about the car and it's features and made the whole experience pleasurable. Everyone I have spoken with at the dealership has been very nice and I recommend it highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Andrea, Thank you for your review of your experience at Bill Volz Westchester and our sales associate Tiarra. Congratulations on your purchase, and thank you for recommending Bill Volz Westchester! Warm regards, BVVW

Efficient

I recently purchased a Jeep Renegade at Bill Volz. Not only did Tiarra answer all my questions promptly, but she was respectful and courteous! All of my expectations were met! I recommend her highly and Bill Volz dealership! Joe in finance was also helpful and courteous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

............after the price has been forgotten!

After our week old caravan was totaled we had the opportunity to fine tune our choice of what we wanted in our replacement vehicle. We were quite specific and Bill Volz people searched out exactly what we wanted with great success. We will long be enjoying our Caravan R/T after the price is forgotten.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Top Notch Operation

We had been searching for about 6 months for a vehicle with challenging credit. Dealerships from south jersey to Albany all treated us like second class citizens and we're reluctant to help. That's when we discovered the friendly dealership...BVW! Not only did they get us approved but negotiated a deal with the bank reducing our intrest rate significantly. No other dealership even came close to their numbers. No pressure, friendly and informative buying process. Tom Katz went above and beyond for my family and we truly appreciate it. BILL VOLZ WESTCHESTER is without a doubt the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New Car

They made the car buying experience very easy . The sales person Erich Moeller was very helpful finding and obtaining the truck I was looking for and finally purchasing . The overall experience was great .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.