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South Texas Buick GMC

(136 reviews)

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great service

They did the work in one day as promised and it was a lot of things that they had to do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Well first of all it was a very fast process on getting my new car got an excellent price on both the new one and the trade in value, and the sales rep did a great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Contract Mangement / Billing Tech. III

I really enjoy dealing with my auto advisor Carlos Yanez he was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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South Texas Buick

Marco is a great advisor at South TX Buick! I request all my services to be done with him because I am confident the job will get done right. South TX Buick has great staff to assist you with your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Place to do business

An excellent ambience to do business and the BEST GMC Dealership in the RGV area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 stars just because there are the best GMC

Everyone help you out. Employees are very professional, respectful and very polite... Excellent customer service always. Every time I need a ride to go back to work, the driver take me and I am always on time. Any concerns about the vehicle or anything they always call you and ask you before doing and action.. That's very thankful from them. Because sometimes you don't have enough money. They give you opinion and guide you concerning the needs of your vehicle. I'm very proud of GMC in Mission, Texas. Thank you so much for everything. From Sonia Guillen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good service and good people

They put the effort to make the deal work for both parties and showed they really wanted my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 stars everytime

I always go to South Texas Buick GMC for all the services I need on my vehicles. I always get the best customer service ever. Usually Marco is the person that helps me and he is such a great help with everything. I'm so glad he helped me out this time around as well since he always understands what I need done on my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always great service!

My service representative was extremely helpful & forthcoming with information. I've been using this dealership for service for years and won't go anywhere else !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service lacking.

The service manager that took care of my vehicle was excellent. He was very attentive, accommodating, and apologetic when things inevitably took a turn for the worse. The problem was the maintenance staff. The radio in my vehicle needed to be replaced. It took more than a week for the maintenance staff to fix this problem. First, they couldn't figure out what the problem was. Once they figured out the radio was faulty, they couldn't replace it because there wasn't one in stock. Next, once they had the radio, they didn't have a specific tool that was needed to actually make the repair, so they ordered one from GM. What happened next is amazing: the maintenance staff LOST THE PART THEY ORDERED FROM GM. I had to wait ANOTHER 4 DAYS before they had the part and could make the repair. All told, my vehicle spent nearly two weeks with your service department for something that shouldn't have taken but a few days at most. That is beyond ridiculous, and honestly, makes me question purchasing my vehicle from you. I'm afraid that if I have to bring the vehicle in for service again for a mechanical issue that these types of issues will happen again. The problem seems to be crappy service techs, not enough service techs, or both of these things. I'd highly recommend fixing this. Your reputation is at stake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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