Reviews
Excellent people to deal with
they are so nice there. had gotten a letter on a recall and asked about it ,was checked and part was ordered and will be notified when it arrives and schedule a time for the repair. good people!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the opportunity to service your vehicle Edward. We appreciate the opportunity to have earned your business and we look forward to working with you again in the future.
Scheduled my oil change online via OnStar email.
I was able the schedule my oil change via my monthly On Star email that provides me with my car's diagnostics... Very easy as I was provided dates and time options to choose from in scheduling my appointment. As a bonus I was provided a coupon for my oil change and a guarantee that my oil change would be performed within 30 minutes, in which it was. Very friendly and courteous staff @ Modern Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great feedback Claudia. I am glad to hear that everything went so well for you during your recent visit. Please let us know if we can do anything for you in the future.
Awesome service!!
I got my oil changed and tires rotated at the Chevorlet dealership and received awesome service. They were so nice and FAST!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great feedback Paige. I am happy that the team was able to get you take care of. We appreciate your business and we look forward to working with you again in the future.
Great Deal!
Willie Guess was an excellent salesman! He was courteous and made me feel comfortable. I left feeling that the deal he arranged for me was exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to share this great feedback. I will certainly pass the kind words along to Willie and the team. Please let us know if we can ever assist you in the future.
Online Pricing is "Calculated with trade in"
I walked around the lot looking to buy a new High Country Silverado for the internet advertised price, plus tax of course. The salesman was very friendly and invited me inside. After about 5 minutes I figured out I knew more about what Modern had on the lot than the salesman did. I sat inside for over an hour, watching this guy try and fail to simply navigate his companies website. When we finally got around to talking numbers on the truck the price he gave was around $2000 more than the internet price before tax. The "reason" for the price swing according to him was that online pricing is calculated with a $1500 trade in, however when I called him on the fact that it was more than that he couldn't explain why. We then started talking about a different truck. Again he couldn't navigate the website so he got up, walked back on to the lot and got the number off truck to search and find it. Needless to say I left shortly after he returned, in the rain, without a truck.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We apologize for any confusion that this may have caused. Please contact Jeff Wood our General Sales Manager. Thank you.
Excellent Service
I made an appointment for routine service on my Cruze diesel and, from start to finish, all was well done. I have no complaints at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great feedback Peter. We appreciate the opportunity to have serviced your vehicle. Please let us know if we can do anything in the future to assist you.
Customer service
I was totally honest with my needs and they worked within the areas I had set. I can tell that everyone there values great customer serivce. I am well pleased with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great feedback. We appreciate the opportunity to have earned your business and are happy to hear that you had a great experience with us. Please let us know if we can ever assist you in the future.
Good estimate on the time it will take
Ignition recall...Got the car in and out in about the time the length of time they told me it would take....
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review Edward. I am glad that the team was able to get you in and out in the time you expected. Please let us know if we can assist you in the future. Thanks again.
Great service
I was impressed by the operations of the service department. The service rep at the "drive in" booth was very courteous and professional, had all the information reqarding my appointment ready on a portable device. I was provided a shuttle ride back to work within minutes. All the maintence was completed on my vehicle as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the outstanding feedback Debra. I am pleased to hear that everything went so well. We appreciate your business and we look forward to working with you again in the future.
Wonderful experience
Everyone at modern Chevrolet was professional and courtesy. Monte was great and we felt no pressure to buy. This was the easiest and best experience we have ever had purchasing a car. We will recommend family and friends and purchase out next vehicle from Modern!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the outstanding feedback Shellie. We appreciate the opportunity to have worked with you and I will be sure and pass along the kind words to Monte. We look forward to working with you again in the future.