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Classic Buick GMC Painesville

(48 reviews)
Visit Classic Buick GMC Painesville
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (866) 929-9016 (866) 929-9016
Used (877) 575-2661 (877) 575-2661
Service (888) 222-1304 (888) 222-1304

Reviews

(48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Buick GMC Painesville from DealerRater.

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Great!

Fast, smooth and great experience. Went over all the features, set up my phone. Love my new Encore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Terrible!!!!

Would not recommend. Service manager not helpful. Tim is very rude. Had my car in there twice for the same problem still not fixed correctly. My husband a message for service manager never returned his call.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (440) 639-4500. We look forward to hearing from you.

Love our Truck

Had an excellent experience. Mitch was quite helpful. Now we are enjoying our new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Classic Buick GMC!

Classic GMC Great with Sales and Service!

I have purchased and have had serviced many vehicles for personal and business use since 1992. I have never been unhappy with the Sales, Service and Parts departments, as each one goes way above and beyond to make sure you are always satisfied and happy! Sales always works with you on the purchase price and making sure you are happy with the vehicle, Service completes the repairs correctly the first time, and Parts makes sure it is the correct part that you need. The staff is always friendly and professional, and the owner makes it a point to greet you by name, and thanks you for coming to Classic GMC. It is just a great place to do business with, and if you haven't dealt with them before, and have used any other dealer, you just won't believe the difference in how well you are treated at Classic GMC as compared to any other dealership! Never a worry with Classic GMC .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

GMC Terrain brakes and oil change

Excellent quality of services. Very easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Check engine light came on.

Took it in for repair, was diagnosed and repaired the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

2019 gmc savana

very straight forward, salesperson took care of everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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schultzcarol@sbcglobal.net

this was a great experince. great salesperson dave white. great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

Service

Always friendly efficient service at classic. I was surprised how fast my car was finished

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mark Vadaj

I was greeted immediately by the Service Writer. She was Knowledgeable, Friendly, Familiar with my appointment, accommodating to my needs and sensitive to my time schedule. The Service Manager Ken also ensured that I was satisfied and checked on my service. Very Pleasant waiting area with donuts, water, coffee, etc. Car was washed and Vacuumed when finished. The best part of my experience is that it was serviced quicker and cheaper than expected. I highly recommend this Dealership for Sales and Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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