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Sims Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (144 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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local business manager

price given over the phone was not the price they tried to charge me. when they agreed to service my car for the price i was given they came up with additional work that needed done before they could align it. the labor charge made up for the price. I discovered they aligned the car with a broken spring on the front so I had to replace the front struts and get another alignment. Then they charged me another $100.00 to align it again. then the service manager couldn't face me and the mechanic tried to argue with me about it. they will never see me again and yes this is why i hate dealers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sims Buick Ken Jr.

I wanna give a shout out to Ken Markowitz junior Not only did he take the time he got me the best car suited for me with the price I needed I would recommend anyone Best car experience buying ever

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Genie paul

Never go to sims.. Took for check engin light.. Tried to say motor blown... Went to pick up with flat bed for 2nd opion.. Got in to put in nutral car started right up... Runnin perfect... Theives and liers.. Worst place everrrrrrrr

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Uselessness

Took money before anything was finalized. Told was regular practice but know it isnt since cousin used to sell cars. Besides not my first rodeo so know the drill. Thanks for wasting my time and money

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Decent Dealership

The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not impressed

We purchased a Buick Cascada from this dealership. The salesman was a new hire. Tried waaaayyyy too hard. Mr. Simms walked past us AT LEAST 6 times. Not one time did he speak or even make eye contact with us. Bought the car on employee discount. Battery was dead the following week. (I realize not the dealership fault) but I called thinking they’d send someone to my house to repair or tow- nope, I had to have AAA tow to them. The service manager was rude and disrespectful when I called - said not his fault. This was a totally different than we’d ever had at a dealership. Won’t be purchasing from them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DUDE LOOKING FOR A TRUCK

THIS DEALERSHIP IS VERY GOOD. NO PRESSURE, THE SALES AND MANAGEMENT HAD ONE INTENTION... TO FIND ME THE TRUCK THAT WOULD FIT MY NEEDS AT A VERY GOOD PRICE. EVERY PERSON THAT I MET IN THE PROCESS WAS PERSONABLE AND PLEASANT. I'D RECOMMEND ANYONE LOOKING FOR A VEHICLE TO VISIT THESE CATS. LIKE THE WAY THEY ROLL!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sims Buick GMC

I have been dealing with Sims for years. Great sales rep "David Hall" and outstanding service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thanks again to the folks in the service dept!

I had an emergency repair on the driver's side door handle. It had broken as I tried to enter the car in the morning. I drove to the dealership and found them 'swamped' with a very very busy day. None-the-less, John Camaneti, as usual, worked some service department magic and got the car repaired in a couple of hours. Great job to John and all the folks at Sim's Buick. I also noticed that they worked with every customer who was there, not shorting anyone because of my emergency. They are a great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience

I went in for an trade in on my 2013 GMC Terrain and left with a brand New 2017 GMC Acadia. My experience was Great! Carl Holbrook is a great person that will work for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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