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Todd Wenzel Buick GMC of Grand Rapids

(145 reviews)

Reviews

(145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Shady

Will screw you over every time if someone happens or will even sell the car as you made an appointment to buy it. They seem great at first but will definitely get their money out of you

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Daniel Tep is an awesome Service Consultant!

Daniel Tep was awesome! We were on vacation in Grand Rapids and started having car trouble. We brought our car to Todd Wenzel immediately and Daniel got our vehicle in for service right away! He even arranged a shuttle to and from our Airbnb while it was being worked on! We were so appreciative because we were leaving to drive back home to Illinois the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Had a certified pre owned silverado all set up and

Had a certified pre owned silverado all set up and negotiates on and once I walked in with cash and check in hand I was informed that the vehicle wa not cpo

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Don’t shop here

Do not ever go to them they will lead you guys on and having you guys looking stupid worst place I ever been to it’s really sad

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Qi you brace yourself going into a car dealer. Prepare...

Qi you brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesman.” And then… they don’t come. Instead you get friendly people who are not pushy. They’re helpful. They listen. They’re accommodating. There was my experience with Todd Wendell Buick of GR. Darien Lawson and Devon Overhuel Took great care of us and walked out happily with a new car and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I had a wonderful experience at Todd Wenzel. They even...

I had a wonderful experience at Todd Wenzel. They even brought my car down to me after servicing. Every person I interacted with made my car buying experience a good one. I will buy again from them. This is a professional dealership who understands the car buying process is stressful and does their absolute best to sell the car you want to you. The easiest way to sell something is to make it easy for the consumer to buy it. Todd Wenzel Buick GMC did this. I really appreciate their willingness to deal with me as a person not a number and make my car buying process so easy. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I worked with Darian Lawson at Todd Wenzel Grand Rapids....

I worked with Darian Lawson at Todd Wenzel Grand Rapids. Darian was great super friendly and knowledgeable. Followed through without being pushy. Thank you Darian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Thank you Greg Haman for setting me up with a new lease...

Thank you Greg Haman for setting me up with a new lease today! Great,honest and kind man. Third time leasing here will lease again :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Todd Wenzel Buick GMC of Grand Rapids has been AMAZING to...

Todd Wenzel Buick GMC of Grand Rapids has been AMAZING to work with! They are professional, knowledgeable, customer centric, responsible, accessible, attentive, and trustworthy. The entire end-to-end experience was seamless and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

After you purchase your vehicle they will ignore you....

After you purchase your vehicle they will ignore you. I've tried by Text, Email and Phone and no one will return my messages. They are a High Pressure company and act nice to your face but as soon as they get your money they drop you. My salesman did not even show up when I picked up my car, even though he asked me when I would be there. Do not trust these people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.