Reviews
Write a reviewProfessional sales and new car delivery.
Linda Mackey was well prepared for my new xt5 delivery. Everything was smooth. Linda spent time explaining everything new in the Cadillac. She is the best car sales person I have ever dealt with. Very professional and honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Requested Review
This is the third car we've bought from Sunset. Our salesman, Bill Long has always listened and never pressured us. Our other interfaces with staff members have been positive as well. The personal relationship that has been built between customer and sales representative is a refreshing and welcome change from dealing with other dealers
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Automotive Facility
Service Department is Customer Oriented. It is a pleasure to do business with your organization. The customer is made to feel number one in all departments wiyhin your organization
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John! Glad to see we were able to exceed your expectations and provide exceptional customer service. Thanks for the kind words.
Everything was very professonal.
From start to finish everything was very very professional. My car was ready when they said it would be and Dean went over everything we talked about.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Leslie! Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated.
Great service very polite and extremely clean
Dean did everything he could do to get things done as fast as possible. He was also very polite and responded in a timely fashion when asked a question he needed to look into.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David. Thank you so much for taking the time to leave us a review and we will be sure to let Dean know if your kind words.
Great service
i was very happy with the service. There was a full explanation of the problem. I was given a car to use while the work was being done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Charles! Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated.
Purchase of new vehicle
We had a pleasant experience with the staff. They were very accommodating without being overbearing. Service and warranty guarantees are good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patrice! Thank you so much for taking the time to leave us a 5-star review. Your kind words are much appreciated.
good service
New service person---very knowledgeable--on time--and also very nice. I don't know why i'm required to use at least 20 words
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James! Thanks for taking the time to leave us a 5-star review and glad to see our service department met all your needs. We look forward to working with you again!
Great maintenance service, poor cleaning
--Maintenance was great! --Small dent and scratch in hood found following service -- buffed out successfully. --Complimentary cleaning following over $1,000 worth of service was poor. No inside cleaning done and had to have detailer return to finish the outside cleaning job.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel! Thank you for taking the time to leave us a review. We do apologize that we missed the mark on the cleaning the car. Please reach out to our Service Manager, Mark Williams, at 941-497-5800 if you would like to discuss this matter.
Exemplary service
Service is always good. This occasion was no different. Required service was handle professionally and efficiently. I could always recommend Sunset Cadillac of Venice required Required service was perform efficiently
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glen! Thank you for your loyalty as well as your kind words. We look forward to working with you again and appreciate the recommendations!