Imperial Valley Auto Group

If I could give no stars I would. Horrific. I went in person twice to check out a new Tahoe. Both times I was told they had to go get it somewhere. I was short on time so I told him never mind. I don't understand why they don't have not one Tahoe to show in front of their business. The third time I called to make an appointment to assure they first go get the Tahoe so I may see it when I arrive. The lady who answered the phone assured me they would have one there ready for me to see. Once I get there they have a 2022 Tahoe used looks ugly and used up. Oh when I called they told me I HAD TO GIVE THEM MY NUMBER. I just laughed so hard when I heard her say that and responded I don't have to do anything Ma'm. I always call by dialing *67. This place is so sketchy, I believe the only reason they are able to stay in business is they cater to local companies so you mainly see work trucks at this dealership. AVOID AT ALL COSTS.

Called about ordering a vehicle, they said they could order it but once it arrived it would be marked up $3500+ above the MSRP in addition to tax, license, etc. After asking why they couldn't really give a clear reason, finally came up with 'we only have a certain amount of vehicles allocated to us so it takes away from our allocation'. I then asked for a breakdown of a vehicle he had on the lot and he said he would call back shortly with that information... He never called back. I went to a different dealership and ordered the exact same vehicle with zero dealer markup.

Long story short, I'm from out of town but found a vehicle I wanted. Contacted and began texting to figure out how to make it work and see if a 3-hour drive one way was worth it. Everything was fairly smooth and they were somewhat accommodating in the beginning. We made a deal and I drove the 3 hours to get there. I'll preface that I asked if they could have everything ready as it was a weekday and I would still have to make the return drive home. We arrived and were greeted quickly. Checked out the car and it was about what we were expecting. Then we waited for about 90 minutes until we could see the finance guy. In total, we were still there for about 3 hours which seems excessive. The vehicle we were purchasing was a Suburban that was a year old so we opted for the "Factory Extended Warranty" at least that's what we thought we were getting. We get home and I guess I missed the fine print as it was a 3rd party option. This option doesn't have great reviews, so it makes me a bit nervous and I really wanted the factory warranty. I have tried calling and emailing the finance guy w/ no response whatsoever...They were also missing the floor mats that were listed w/ the vehicle. The oil and air filter showed overdue and they said they had already serviced but could not provide proof. I have reached out a few times to the sales guy and he was "working" on it...now 3 weeks later, I still have no response, no car mats, and a questionable warranty. I would have highly recommended them had they just called back to work things out, but now I'm wondering what else I should be looking for.

I recently inquired about a 2022 Corvette. I spoke with a salesperson and confirmed the online price. I was told that the vehicle was priced at msrp. I showed interest and wanted to make a deposit for the car. This is where things got weird. I was iced for awhile and that’s when Ryan came back with an answer that the car was 10 thousand more. I would not do business with this dealership as they don’t stand behind their word.

Do not buy a car in this dealership, Mr. Rafael Palomares is not a person to trust, in one way or another they make you pay more money for a vehicle, they convince you for ther convenience so that you get a car and you end up defrauded ,they are not honest with customers.

Service Dept Staff was friendly and helped out with all of the needs on my vehicle. The Facility was clean and safe during this pandemic.

I was treated well no complaint's i believe the truck was overpriced the basic model they should have come down on the price maybe next time

Would never work with these people again. They don't care about you unless you show up at their door and or you give them your phone number. When we are told to stay at home these people do not care about the after of others. All they care about is the ALL mighty dollar. I had to practically beg to get a response back from them and the used car sales manager would nerve talk to me. I do not know how this company is still in buisness with this poor customer service. Stay away people or you will get burned

Was shopping for a GMC Terrain sales manager unable to help us. I waited 5 days go get an answer. When he finally called it was too late we went to San Diego and got my car at the price and payment I wanted. I tried shopping local but just wouldn't work.

I like that they Explain what is going to be done and offer coupons as well as washing my car