Lithia Chevrolet of Redding

Very poor communication from sales person James, and horrible customer service from the manager! I had been working with James to find a 2025 Chevy Tahoe that checked all my boxes (I know they are hard to come by). In short, I was the one doing the leg work and finding the vehicles that fit my needs and sending him the information. There was always an excuse of why they couldn’t get it, but with the lack of communication from a customers point of view it just seemed they didn’t want my business. When an allocation for a custom build on a 2025 Chevy Tahoe became available to me I informed him that I was still interested (but out of town) and would call later that afternoon to go over the details and provide my deposit. To my surprise when I called, James informed me that the manager had already submitted the build that I didn’t approve. James told me I had 72 hours to make changes and it would be no problem. Less than 24 hours later, I reached out to James via text (which was read) with my changes and that I was ready to move forward. I waited for 1-2 hours for him to get back to me, which he did not (I had to follow up again with him) I was told that the manager didn’t want to send the e-mail to make the changes, that it would be too hard to do so. James said that they had another custom allotment the following week and that I could have that one. We’ll guess what…that was over 2 weeks ago and he still has not called or followed up with me. In the meantime I had submitted a quote request via the Chevy website that reached out to 3 other dealers and ALL of them got back to me within 30-60 minutes! By the end of the day the sales people and managers had followed up with me multiple times and even found vehicles that checked all the boxes that they could get for me. James at Lithia obviously didn't seem to put in much effort to earn my business and I would not recommend this dealership!!

I called Lithia Chevrolet to see if they had a vehicle from the website and Skylar answered. She was so sweet! Even though they didn’t have the car I was looking for, she helped us find the perfect car for me. Thank you Skylar! You are awesome and I love my 2017 Ford Explorer

Great waiting room area employees were very kind and courteous explain to me what needed to be done still not happy I bought a Chevy with all the problems this car is having 2016 Traverse definitely would not recommend this vehicle to anyone. The wait was extremely long.

Overall Camron is an amazing asset to Lithia Chevrolet of Redding and I would recommend him and his comfortable approach when it comes to his assurance he is able to provide when looking for/ purchasing a vehicle!

I called the dealership and Skyler answered. She was super sweet and understood all the things that I wanted and why I wanted them and found the perfect vehicle for me. The whole transaction was very smooth and I was very comfortable. She is amazing and my new vehicle is amazing.

Skylar at Reddings Lithia Chevrolet was helpful in the purchase of my 2018 Ford Escape. Thanks. The terms were fair.

I highly recommend working with Lithia Chevrolet! Ezra has sold me my last 2 cars and I will keep coming back because he makes the process easier than any other dealership I’ve ever interacted with. My questions were answered quickly and I had my vehicle delivered in no time. I’m extremely busy and Ezra worked with me on my schedule. Dave was also a pleasure on the contract!

I came in knowing which pickup trucks I wanted to see based on information from Carfax online. Ezra showed me each and answered my questions. I test drove the truck I wanted and it drove great. No pressure, Ezra was my guide. We negotiated with me knowing the price had already been lowered and settled. It was very straightforward.

We really enjoyed the buying process with our sales person David. Thank you Lithia Chevrolet for making our car buying easy.

Very positive experience. Sales staff was efficient and took the time to answer my questions.