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Bocker Auto Group

(655 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(655 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Very smooth car buying process.

This was my first time buying a car from a dealership so I was somewhat uneasy going into this new experience. Bocker, and Chase in particular, were very easy to work with. I test drove a couple cars and left to try some other dealerships in the area. I came to realize after dealing with some other pushy salespeople that I definitely wanted to work with Chase. My next visit to Bocker I found a Lacrosse that I loved and we started working out the details for a sale. Throughout the whole experience Chase was very accommodating and always answered my calls when I had questions, he's even contacted me since to make sure everything has gone smooth with my new vehicle. All around my experience with Bocker has been pleasant. I'd definitely recommend them to anyone and everyone and I look forward to working with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Preston, thank you so much for taking the time to give us such an awesome review. We truly appreciate you and letting us earn your business. I will pass this along to Chase and know that he looks forward to earning your business every time. Congratulations again on your vehicle and we will see you soon! Heather Customer Experience Manager

First time buying a car from a dealership and it was great.

This was my first time buying a car from a dealership so I was somewhat uneasy going into this new experience. Bocker, and Chase in particular, were very easy to work with. I test drove a couple cars and left to try some other dealerships in the area. I came to realize after dealing with some other pushy salespeople that I definitely wanted to work with Chase. My next visit to Bocker I found a Lacrosse that I loved and we started working out the details for a sale. Throughout the whole experience Chase was very accommodating and always answered my calls when I had questions, he's even contacted me since to make sure everything has gone smooth with my new vehicle. All around my experience with Bocker has been pleasant. I'd definitely recommend them to anyone and everyone and I look forward to working with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful, wanted to make a deal and then did it!!

Awesome service, good deal and great selling. Great inventory! They will make you a good deal!! Would buy there again, definitely. Looking good dealership... Great Job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very pleasant.

Gary Shorter my sales man was very helpful. He went threw ever thing with me. Helped set up app on phone. Took his time on everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Equinox

Gary was very professional and knowledgeable. He explained the features of the car in detail. The buying process was efficient and fast. We felt we got a good price for our trade-in and a good price on our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ease of shopping for what I needed without pressure to buy.

Brandon was very helpful and knew just what I was looking for in a new car. Extremely knowledgeable about the features of the car. Very comfortable talking with him and others that made the deal work for us. I would highly recommend if you are looking for a new or use car, go to Bocker Auto Group to get the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

One happy Buick owner.

Shopping for a Buick Enclave at Bocker Chevrolet Buick GMC Cadillac was a very pleasant experience. Marvin was so patient, personable and efficient. He made every aspect of this purchase painless and enjoyable. I highly recommend this dealership. The service was low key, without any pressure. All of my questions were answered with expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bocker Auto Group

Brandon was very helpful and knew just what I was looking for in a new car. Extremely knowledgeable about the features of the car. Very comfortable talking with him and others that made the deal work for us. I would highly recommend if you are looking for a new or use car, go to Bocker Auto Group to get the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for such a great review. We work really hard to make every customer experience the best, every time. Both Brandon and Bocker's appreciate you taking the time to visit us and purchase from us. Enjoy your new vehicle and we look forward to seeing you soon for your first oil change. Heather Customer Experience Manager

No Pressure

The sales person , Gary was probably the most thorough sales person I've ever dealt with .Truck had every option known to man and he knew them all inside and out.Was a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bocker auto group

The salesman at Bocker went above and beyond my expectations helping me search for a different vehicle. They were very friendly and knowledgeable. I will definitely go back next time I'm looking to purchase another vehicle and recommend others to check them out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jenna, thank you so much for taking the time to write that awesome review! We greatly appreciate your business and kind words. We look forward to doing business with you in the future!