Mike Anderson Chevrolet of Chicago

Excellent help with trading in my used 2016 Chevy Silverado. It had some right side damage, but Victor and the sales staff helped me out with a trade in.

Hello this is Joshua I would like to thank Diego for everything and getting me approved on what I wanted on my new Chevy trailblazer 2025 so thankful for this and I would recommend this dealership everybody come stop by and get approved and drive off like that rate 10

The interaction started good, but once the purchase was finalized, the customer service quickly declined. I purchased my vehicle miles away from my residence because they had the model and color that I wanted. It was a long process to secure the vehicle and the dealership was accommodating of the variable timeline that I needed to conclude my purchase. Once the purchase was finalized, I was promised an overnight of my tags and bill of sale. Unfortunately, it was mailed via regular mail, which takes a bit longer around the holiday. I understand that things happened, but my salesman, Julio should have maintained the same level of customer service and transparency throughout the transaction.

Mike Anderson Chevrolet: This dealer is a chore to go to. You make an appointment they don't even honor the time they take your car in and sit on it for a day and a 1/2 and don't bother to update you on what's going on for another day. The sales department is worse no follow-up, no return phone calls.

My experience was great ..Shaq was Great he made the process quick and simple ..

My husband and I went in late and met Ismael Ramirez and his manager Edgar which were very professional and very easy to work with. We’ll definitely come back for another vehicle.

Marco Martinez was an excellent sales person, both personable and polite. His sales presence was helpful and he did not play any of the High Pressure games I've seen on other dealerships. He was willing to work out detail and kinks, even a misunderstanding on my part, right up to the last minute. 10/10 Raazak in finance was also great. Personable, clear, And also did not engage in high pressure sales tactics. ( Please forgive me if I spelled your name wrong) Never once did I encounter the salesmanin person which I consider good because it means no one's trying to micromanage the salespeople, And no one's trying to use high pressure tactics against me. I ended up getting a very good price. On a very good Chevy with a platinum class warranty

I would like to thank Janelle Norton for listening to what I needed when I came by to test drive a car. I had a Chevy Trax trim and color in mind when I decided to come by last minute (near closing), and explained my circumstances to Janelle. She patiently listened, thought about it, and directed me to a trim and color that turned out to be even better than what I came for - it served not just what I needed but also what I wanted. I didn't think I'd love the car as much as I do now after using it for a few days. Thanks Janelle, and to the rest of the team who helped a smooth purchase process.

If I could give this dealership less of a rating than I would! First, I would like to say this dealership only concern is about money and pushing a sale through. The service department is highly understaffed and likes to argue with their customers. I was recently sold a Lincoln Aviator (used) on April 30th 2024 and my vehicle has a persistent water leak that you can clearly see from the stains in the roof of my vehicle. Whenever it rains water leaks into my vehicle which has and will continue to cause more damage to my vehicle. Upon bringing my vehicle my into service again for the third time since I purchased my vehicle the service advisor Robert Chirempes stated that they sent my vehicle to the ford Manufacture company to have other issues addressed although because they did not want to spend the money, they attempted to have a technician who was NOT efficient with doing the service try to find the issue. When their service technician could not complete the service, they explained it was nothing further they could do even though they sent my car to ford and DID NOT want to pay to fix the damaged car they sold. I am now left with a vehicle that leaks water inside whenever it rains or if I go through a car wash! Do not buy a car from here!!

Despite a previous terrible experience with the Mike Anderson Sales department, decided to try and use Anderson for service. I had purchased a comprehensive maintenance plan. There were problems with the GM Protection company, and Anderson had to submit an invoice for repayment. They expected me to pay up front and wait for reimbursement, partly, I believe, because they were going to charge more than the maintenance plan was going to pay out. This place is nasty and dishonest. The service manager is horrible. Adding insult to injury, whoever brought my car back to me somehow decided, for reasons absolutely unknown to me, to turn off my one-pedal drive feature without informing me. I nearly hit the car in front of me at the first stop light after pulling out of the dealership, and had to pull over to figure out how to get it back on. That is nothing but dangerous negligence. In the interest of fairness, there were two minor positives. First, they did allow me to charge my car for free while this ordeal was going on. That was nice. Second, I do appreciateone service representative did spend a good deal of time trying to resolve the absurdity of the situation. It just seems to me that, as a first time customer with a new car who was planning to be a long term customer, the dealership would have done more to keep my business. All of the problems were a result of miscommunication between Mike Anderson Chevrolet, Phillips Chevrolet in Frankfort (where I bought the care and eventually drove over an hour each way to get my service completed), and the GM Protection company. It shouldn’t be my responsibility to make the calls, try to resolve the problems, and pay out of pocket. After two hours, ultimately not getting the service I had already paid for, I had it. Never again!