Reviews
Save your time
Had this trax for 2 weeks (192 miles). Radio wont shut off, called CS and was told to drive the car there. Which is 45 miles from my house. Asked if they could come to me and... of course not. Was told to disconnect the battery for 30 seconds. They KMA until they get the sale, then they dont know you anymore. I am SO SORRY for going to this dealer!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Nice and courteous receptionist.
Nice and courteous receptionist. Did everything as told to do in the upmost professional manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and review of our team!
NYS Inspection
Professional, courtesy driven people who like what they are doing and extend that experience to myself as a customer. They performed duties in a timely matter.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Disheartened with response when there is an issue with my
Disheartened with response when there is an issue with my car, as I was in the past.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very sorry to hear that we disappointed a customer and we would like to hear more about your visit. Please contact us via basilcares@joebasilchevrolet.com with your contact information so that our Management Team can reach out and address your concerns directly.
We did reach out and were blown off. After years of consecutive business.
Quick Work and Great People
Basil Kwik Oil was great. They take cars for inspection later than most places and got me in and out in 2 hours, no appointment, on a busy day. Fantastic experience and really kind employees!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review and kind words about our team!
I recently purchased a Chevy blazer from Joe Basil
I recently purchased a Chevy blazer from Joe Basil Chevrolet. My salesperson, Ricardo Ventura was so knowledgeable, patient & efficient! All my questions were answered. I was indecisive and he understood and helped me make the right decision! Also Matt, from the financial area was very understanding, helpful and knowledgeable. Then you cannot forget the other team members (including both Mike's & Steve). I can understand why Joe Basil is #1. I am so very happy with my new blazer!!!! Thank you all, Sincerely Jane & Ron L
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear to you had such a great experience with our team! We're happy to hear you love your new Blazer and we look forward to seeing you in the service lane whenever you need us!
Top notch customer care
Great customer service at Joe Basil Chevy. All members of the service staff treat you the same - with respect, honesty and with care. They are top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you a Tom for your review and kind words about our team! We think you're pretty top-notch too!
Great dealer had a huge problem and joe Basil helped me
Great dealer had a huge problem and joe Basil helped me solve it. Financed 5 vehicles every experience was excellent!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always fantastic service , they go above and beyond every
Always fantastic service , they go above and beyond every time , great communication from Jake Ernst
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
If you're looking for a dealership that employs
If you're looking for a dealership that employs accommodating people who are professional and knowledgeable I would highly recommend Joe Basil Chevrolet! Mike Saladino, Mike DeGeorge and Andy Iomas were great to work with and really went above and beyond to secure our desired car and ensure top quality service. This team also kept us well informed along the way about timing and next steps as we had to wait for our vehicle to become available. My husband and I were in the market for a safe, reliable vehicle for our teens to drive and the drive to Buffalo from Rochester was well worth the positive experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Katie & Rob for your kind word and praise of our team! We're very happy to hear that we provide your with excellent customer service and that we found you the perfect vehicle to keep your family safe on the road! We look forward to seeing you again!