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Cavallaro Neubauer Chevrolet of Wolcott

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (34 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (34 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very quick, in and out for NYS inspection.

Very quick, in and out for NYS inspection. Very friendly, great service, never have had a problem here.

Very quick, in and out for NYS inspection.

Very quick, in and out for NYS inspection. Very friendly, great service, never have had a problem here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had a serious problem with car while in Wolcott, motor

Had a serious problem with car while in Wolcott, motor kept shutting off, managed to get it to the dealership where they took it in right away and eventually found the problem and had to install a new part. Always Friendly, Great service!!

Had a serious problem with car while in Wolcott, motor

Had a serious problem with car while in Wolcott, motor kept shutting off, managed to get it to the dealership where they took it in right away and eventually found the problem and had to install a new part. Always Friendly, Great service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They were terrific back in 2010 and still are to this

They were terrific back in 2010 and still are to this day! I've just purchased my 3rd Equinox. They have always make me feel like part of the Chevy family. They are reliable, dependable, knowledgeable, professional and trustworthy. We love them and will not go anywhere else. My husband just purchased a Terrain last month...and he was a Ford man.

They were terrific back in 2010 and still are to this

They were terrific back in 2010 and still are to this day! I've just purchased my 3rd Equinox. They have always make me feel like part of the Chevy family. They are reliable, dependable, knowledgeable, professional and trustworthy. We love them and will not go anywhere else. My husband just purchased a Terrain last month...and he was a Ford man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Buy your car here

Best car buying experience ever, highly recommend. Salesman was awesome, finance guy was even better! I have bought multiple vehicles here and will continue to do so.

Buy your car here

Best car buying experience ever, highly recommend. Salesman was awesome, finance guy was even better! I have bought multiple vehicles here and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Awesome it was quick and I will definatly be buying from them again

Great experience

Awesome it was quick and I will definatly be buying from them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A # 1

I was unable to take my car in they picked it up and delivered it back to me. A big help to me!! Best service department around!

A # 1

I was unable to take my car in they picked it up and delivered it back to me. A big help to me!! Best service department around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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STAY AWAY

After driving 4 hours to finalize the deal and sign the paperwork I was then taken for a loop. This dealer used a method called “Bait and Switch”, this is where you get a potential customer in the door with bs numbers and switch them into a different contract. Everyone at the dealership wanted to point the blame elsewhere for the so called error in the paperwork. There was no resolution to the problem and the owner didnt seem to care that they had made the error and they weren't going to do anything to make it right. Place is shady and staff is scared to make decisions on their own. Not a small town mom and pop dealership, they are out there just like the rest to take all the money they can swindle out of you. Waste of your time .. stay far away.

STAY AWAY

After driving 4 hours to finalize the deal and sign the paperwork I was then taken for a loop. This dealer used a method called “Bait and Switch”, this is where you get a potential customer in the door with bs numbers and switch them into a different contract. Everyone at the dealership wanted to point the blame elsewhere for the so called error in the paperwork. There was no resolution to the problem and the owner didnt seem to care that they had made the error and they weren't going to do anything to make it right. Place is shady and staff is scared to make decisions on their own. Not a small town mom and pop dealership, they are out there just like the rest to take all the money they can swindle out of you. Waste of your time .. stay far away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Bait and switch dealer **** beware***

Shady dealer, switched contracts after customer drove 4 hours to pick up leased vehicle. Was told over the phone 15000mile lease, showed up to a 10000mile lease. Dealer lied. Wouldn’t change contract, left, wasted 10hrs

Bait and switch dealer **** beware***

Shady dealer, switched contracts after customer drove 4 hours to pick up leased vehicle. Was told over the phone 15000mile lease, showed up to a 10000mile lease. Dealer lied. Wouldn’t change contract, left, wasted 10hrs

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Mr Merkley ?, I am sorry that you had a negative experience. Though we strive for complete satisfaction, we are only human and we do make mistakes. This was not by any means a bait and switch tactic. That is not the way we do business. We did make a mistake. There was confusion in your pay off which definitely affected your payment. When my salesperson called to verify the amount he was told that the customer needed to be present to give us the quote. The figure we were using was incorrect, therefore the payment was wrong. We are sorry for this inconvenience. Having you drive an extended distance to then find the payoff was off by a tremendous amount is not a sales ploy. We did compensate for our mileage error at no additional cost to you. We were not able to cover a 3200 dollar discrepancy in payoff. I am sorry this day ended negatively for you. -Rick Neubauer

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Nicely done

They treated me very well and gave me good advice. All of my repairs have been covered thanks to their recommended coverage plan. They always give me a loaner so I never have to go without or depend on others.

Nicely done

They treated me very well and gave me good advice. All of my repairs have been covered thanks to their recommended coverage plan. They always give me a loaner so I never have to go without or depend on others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DONT BOTHER! RUDE STAFF!

Stay away! Drove nearly 2 hours to look at a used truck. After 10 minutes of "negotiations" without them moving one cent from their asking price I left. Surprisingly, Art Capron, my "salesman" called me next day and said he still hoped to make a deal. I immediately came up $500. Took him 24 HOURS to reply... When he finally returned my call, they had dropped $500. I immediately came up another $1500. Thinking the ball was rolling now. He told me he'd call me back...THAT WAS FOUR DAYS AGO.. Looks like these guys are willing to deal with saps who pay asking price and don't mind giving away their trade-ins. They have certainly lost the "Art" of negotiating....and my potential business.....

DONT BOTHER! RUDE STAFF!

Stay away! Drove nearly 2 hours to look at a used truck. After 10 minutes of "negotiations" without them moving one cent from their asking price I left. Surprisingly, Art Capron, my "salesman" called me next day and said he still hoped to make a deal. I immediately came up $500. Took him 24 HOURS to reply... When he finally returned my call, they had dropped $500. I immediately came up another $1500. Thinking the ball was rolling now. He told me he'd call me back...THAT WAS FOUR DAYS AGO.. Looks like these guys are willing to deal with saps who pay asking price and don't mind giving away their trade-ins. They have certainly lost the "Art" of negotiating....and my potential business.....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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