Mercedes-Benz of Union

This dealership is one of a kind they pulled my credit took a deposit from me and had me drive twice two different cars and then they told me soory the car was sold already, the next day they told me they found another car for me and send me the entire information with the Vin number for me to be able to order insurance which I did, and then I called them to see what time I can pick up the car they said I'm sorry the car was sold to someone else, on top of it all this takes the cherry on the cake I call the head manager to discuss the matter with him and all he said was no worries will just give you back your deposit have a great day. The worst service I have ever experienced with a dealer, I own a escalade, BMW, Honda, and a audi, never have I had this type of experience with a dealer. Good luck to them

Joseph P. was AMAZING! He is kind, patient and beyond professional. He is by far the best service advisor I’ve ever worked with! I’ve worked with countless over the past 9 years between my company’s vehicles and personal, and no one has ever given me the level of care and attention I did for a simple tire change on a newly purchased c43. If he’s the example of the caliber of people that are at Ray catena in Union, then you owe it to yourself to get your Mercedes serviced there, you won’t regret it.

Jessica went above and beyond helping out our family! We asked a lot from her and she didn’t disappoint at all. She made the whole process simple and smooth! Couldn’t recommend a better salesperson!

My husband and I purchased a GLS450 with Greg. His customer service was exceptional! We were buying out of state due to the low volume of vehicles in our area. He made the process very easy and his down to earth attitude and humor made this experience, exceptional! We will definitely purchase another car only from Greg in the future.

This is my sixth lease with Ray Catena of Union. After the experience with my last lease, I was ready to leave the brand. I was very disappointed with some of the challenges from the first run of the current C class model and I had actually purchased a car and was going to end my relationship with Mercedes and Ray Catena. However, the dealership was great at helping me to understand the shifts in production since Covid and truly honored my long time loyalty with the brand. Not only did I get a great deal, I got a beautiful ride. Im looking forward to smooth rides with this beauty.

We received great service from start to finish. We’re so happy that Mercedes employs knowledgeable people who care about what they sell, which is quality vehicles. Jessica was our salesperson and she was great. Thank you Mercedes Benz of Union. Walter and Ella Joseph

This service center is terrible. They tell you they check your car, but they really Dont. Joseph was my advisor and very rude and dismissive.

Jessica was fantastic!!! Service, knowledge, experience with her at Ray Catena was A+++. I would highly recommend anyone in the market for a luxury vehicle to go through Jessica

They had our vehicle in their care for about 10 weeks, sent it to body shop as per service rep, and was told by body shop they can not return car to us because nothing was fixed. Body shop which was excellent had to clean up the mess. Took another 2 weeks but did the job to the T, not Union Ray Catena Service department. Embarrassment.

I recently bought a Mercedes with Jessica Cohen and the experience was absolutely incredible! From start to finish, Jessica went above and beyond—talk about customer service! She was knowledgeable, patient, and truly made the whole process smooth and enjoyable. I couldn’t have asked for a better person to work with. Thank you, Jessica, for making this such a great experience!