BMW of Carlsbad

I?ve been driving a BMW X5 for about seven years, and when the time finally came to purchase a new car this year, I didn?t feel the need to reinvent the wheel. I loved my X5, so choosing the same model again felt like coming home. My husband and I don?t enjoy the usual back-and-forth of price negotiations, so we decided once again to use the Costco Auto Program. Our first visit, to the Escondido location, was unfortunately a very unpleasant experience. We contacted Costco right away, and they promptly connected us with BMW of Carlsbad?and that?s where everything changed. While I was still on the phone with the Costco representative, Tyler Mezzanares called me directly. From that moment on, the process felt effortless. Over the phone, Tyler immediately understood what I was looking for and quickly emailed several vehicle options so I could compare them side by side. His speed, clarity, and no-nonsense approach instantly impressed me, and we set up an appointment right away. Although they didn?t have the exact exterior color I originally wanted, Tyler?s professionalism and genuine reliability gave me enough confidence to move forward and visit the dealership. We arrived a bit earlier than scheduled, but the dealership already felt lively and well-organized. The showroom was clean, modern, and welcoming. Every staff member we encountered greeted us warmly, which made us feel genuinely welcomed?not just ?processed.? Tyler was waiting for us at the entrance and greeted us with the same kindness and calm confidence he showed on the phone. Since we already knew which model we wanted, the shopping process itself was straightforward. Even so, Tyler prepared multiple vehicles for us to compare, clearly explained the features, and made it incredibly easy to narrow down our choices. His explanations were so clear and honest that what could have been a long decision became surprisingly quick. We ended up choosing between two vehicles, and the moment we saw the final one, the decision was immediate?it just felt right. Thanks to Tyler, buying a car became an enjoyable experience rather than a stressful one. He is friendly yet highly professional, knowledgeable without being pushy, and?most importantly?exceptionally good at understanding a customer?s needs. Every step of the process felt smooth, respectful, and thoughtfully handled. If anyone around me is considering purchasing a BMW, Tyler Mezzanares will be the first person I recommend. BMW of Carlsbad left a strong and positive impression overall, and when it?s time for our next car, this is exactly where I plan to return.

I was treated as royalty as i landed on premises. Demetrio, Jordan and the finance manager i dealt with were sent from heaven. Their professionalism is impeccable.

The whole process was relatively seamless. The only sticking point was getting the financing done. Had to wait over and hour to talk to Fredrick. He was great as was Ferris. The car is certified but we had to get the second key fixed which seemed like somebody missed checking the key.

Excellent, they took care of me right away. Car was ready in less than 2 hours. Everyone there were very kind, helpful, etc Jorge Perez check me in right away, very professional.

Alexis has gone above and beyond with my recent service. Easy check in. Timely service too. Quick Ubers to and from dealership from my home.

This review is specific to the excellent service I consistently receive from Jorge. He is courteous, knowledgeable about my X3, and is great about getting my car back to me clean and repaired. Thank you, Jorge!

Just bought a new X1 there. Entire experience was great. Kyle Burke was phenomenal— answered all my questions, polite, no pressure approach.

Martin was amazing to work with! He made the process extremely easy and got us the car we wanted! This dealership also has the best selection of vehicles on the West Coast! 100% recommend!

The dealer rep who helped my partner and me, Jake, was incredible. He did such a stellar job that we both ended up leaving with new cars! He definitely has 2 loyal customers for life.

I cannot say enough good things about my experience with BMW Carlsbad, and specifically with Tamara (Client Exe), Greg (Finance manager) and Jordan (Sales manager). In an industry where customer service can sometimes feel transactional, Tamara was a breath of fresh air. From our very first email exchange, she was incredibly responsive, transparent, and helpful. I had quite a few questions and she answered every single one with patience and detail. She made the entire process efficient and stress-free, handling so much of the legwork via email eliminating the need to even set foot in the dealership and shipped the car out of state where I live. If you are looking for someone who truly cares about their clients and respects their time, ask for Tamara. She is a true professional and an asset to the BMW Carlsbad team. Thank you for the amazing help!