Reviews
Write a reviewYates Buick Review
Always friendly, prompt & efficient customer service & service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yates service department
Charlie got my car in as soon as I arrived, gave me some much needed coffee and a place to relax while my vehicle was serviced. While there I was able to look at an Enclave and the sales person ?Justin? answered all my questions and gave me a test drive. When we got back my car was ready to go. Thank you for the great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
New Acadia 2021
Quick and easy to deal with overall great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad everything was completed quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Sales/Service
10/10 would purchase here again and refer a friend or more
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
My Buick
very nice and the place was real clean they got right to my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!
Super pissed with their customer service!
Everything is good when they are making the sale, but once I realize the windshield they put in was leaking they wouldn’t pay for me to fix it. So I waited to repair it until I had some extra dough, and in the mean time the leak causes my ac/heat to stop working. Now I have to pay $1200 to fix that and then the windshield. We called them and said we had extended warranty but they said they won’t cover. What’s the point in paying for if it doesn’t pay for anything!! They were super rude and unprofessional to my husband on the phone.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (903) 218-2276 to discuss your concerns, as your satisfaction is of utmost importance to us.
Yates Buick/GMC in Henderson, TX
The people at Yates are great to deal with. Zak and the team are friendly and down to earth and go the extra mile to help. Service after the sale is excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for taking the time to leave a review. We appreciate your positive review about your recent experience with us!
Great buying experience at Yates
My experience with Yates has always been great. Recently bought a new Enclave, and Zac and Tony couldn't have been more helpful in the process. I felt the entire staff went above and beyond in making sure I was happy with my car and informed about all the features. I've always had good luck with the service department as well, and the dealership has made any needed repairs promptly. Yates has what it takes in my book!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
whatever it takes, not just a slogan
excellent customer service. great trade in , made the deal in less than 3 hours, old car in to new car out. Thanks Zack and Tony
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase