Reviews
Prestige Volkswagen and Andy Amato
Prestige Volkswagen and Andy Amato made my experience an excellent one! Buying a car can be stressful but Prestige Volkswagen makes this experience an excellent one! I would recommend going to Prestige Volkswagen Without hesitation. Look up Andy and Prestige Volkswagen you won't be sorry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service
I had to make a trip out of town and needed to take in my car for the 20,000 mile service. I showed up at lunch time without an appointment. Bertus Geldenhuys told me that they were busy today but they would get it serviced for me. I told them I would be back after work and wait if I had to. When I returned at 4:30 my car was already up on the rack being serviced, and the service tech Kyle had already rotated and balanced the tires, drained the oil and changed the filter and the pollen filter. He told me the car was in great condition and he would be finished in a few minutes. After he test drove the car, he took it to detail to have the car washed and vacuumed for me. Outstanding friendly service, Will recommend them to all of my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful Customer Service
Bertus was my service advisor and he really made this experience a good one, despite the fact that I walked in with a serious problem with my Eos. I was pretty sure what the general problem was (misfire from bad spark plugs) and the diagnosis confirmed this. I explained that I had a limited budget for the repair and we discussed the best options. Bertus gave me a price quote within my budget and arranged a rental car for me. When my repair was done, the final cost came out under the initial quote. As a woman, I have had my share of shady car service providers, but despite appearances, I worked in the car industry years ago and have a good basic knowledge that prevents me from being taken for a ride and I never felt I was being talked down to or taken advantage of during this service. I truly appreciate the respect and honesty from Bertus. I have had positive experiences with Prestige VW before and this one is icing on the cake. I would certainly recommend their service department for anyone with a VW.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly, knowledgeable and efficient
Bertus Geldenhys bid an excellent job with my 40,000 mile Touareg service. He was attentive, friendly and knowledgeable. The workshop had my car ready when promised, and it had been cleaned. The loaner rental was trouble free
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Heather was great!
Heather was very knowledgeable and great to work with. She followed up and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
stephen mulligan
I have dealt with Frank Silva over the last 3 years and he has always been excellent taking care of my cars issues. The service dept. are always on time with repairs and follow-up. Thank you Frank Sincerely Steve Mulligan
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warranty Repairs
Bertus was the customer service associate that handled my appointment when I brought my 2016 GTI to have repairs done under warranty. He was very polite and efficient, making the whole process very smooth from start to finish. Overall, Prestige Volkswagen exceeded my expectations as I was very happy with the repairs done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ask for Bertus Geldenhuys
I am on my 3rd Jetta and have serviced all of them at this dealership. Nice facility to wait in and very efficient. Make an appointment and when you go to the service counter ask for Bertus Geldenhuys. He will take care of you for sure! Knowledgable and a great guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Dealership and Easy Going! No Pressure..
Very efficient and great service at this dealership. I am on my 3rd VW Jetta and have purchased and/or serviced all of them here. If you are buying a new or used car see Terry the GM or Jim Buffaloe (salesman). These guys very knowledgable, won't mess around with numbers and will take care of you in a pleasant and efficient manner. Great job guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On the Ball
Friendly sales people and knowledgeably would purchase from them again went out of there way to help with the sale well staffed and nice selection to choose from
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car