Reviews
Excellent used car buying experience. Dave was great to...
Excellent used car buying experience. Dave was great to work with. Very easy and quick sale without all the games! I loved test driving alone, without a stranger in the passenger seat. That gave me the opportunity to really drive and get a feel for the vehicle. Chris finalized all the paperwork at the end of sale, and he was fabulous also. Very quick, but paused to explain when needed. I have purchased from Griffin Ford previously, and I will be a returning customer in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Griffin Ford of Waukesha truly appreciates your repeat business with us! We must be doing something right. Your comments about our staff are valuable too. All the best to you on the roads ahead with your 2019 Ford Edge. It is a great vehicle and we hope to see you again at 1940 E. Main Street!
My experience at Griffin Ford was awesome! I'm really...
My experience at Griffin Ford was awesome! I'm really enjoying my new Escape. If it wasn’t for the workers at Griffin Ford I’d still be taking my time debating on a good deal. They found something to fit my needs and budget!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Destinee: We certainly appreciate you giving Griffin Ford of Waukesha an opportunity to earn your business and your praise. Thank you! That new 2020 Ford Escape you picked out is a great vehicle. We hope you consider bringing it in for any future vehicle needs to 1940 E Main Street. Take care on the roads ahead!
Had a really good experience getting my car there. Jorge...
Had a really good experience getting my car there. Jorge and Phillip were great to work with. They were very helpful and answered all my questions regarding the car and the warranty. Great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jenny: Thank you very much for your consideration of Griffin Ford of Waukesha when shopping for a vehicle. We value your feedback and your business with us! And, our staff certainly appreciates the shout-outs. We're pretty confident the best customer service can be found at 1940 E. Main Street. Please let us know when we can do more for you!
This dealership had the vehicle that I wanted. The price...
This dealership had the vehicle that I wanted. The price negotiation went very smoothly and they were able to provide me more for my trade-in then a different dealership was able to offer. This dealership had the vehicle that I wanted. The price negotiation went very smoothly and they were able to provide me more for my trade-in then a different dealership was able to offer
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you were tempted by that 2020 Ford Edge. It is a great vehicle! Griffin Ford of Waukesha at 1940 E. Main Street does carry a huge inventory to satisfy our customers. We also pride ourselves on the value we give to trade-ins! Thank you for this acknowledgement and high rating. We hope you come back to see us!
Post-Car Purchase Review
This was my first ever vehicle purchase and I couldn't be happier with the customer service and the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Christiana. We sure appreciate you giving Griffin Ford of Waukesha the opportunity to earn your business and your praise. Thank you! We hope you continue to love your 2017 Ford Escape and come back and see us at 1940 E Main Street for any further vehicle needs. Take care!
Always have a great experience here at Griffin ford every...
Always have a great experience here at Griffin ford every one very friendly ,all the work always done right and on time ask promise Waiting area always clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you choosing Griffin Ford of Waukesha to service your 2018 Ford Edge. We truly appreciate your continued business with us. Take care on the roads ahead!
This is THE dealership to go to in Waukesha. They treat...
This is THE dealership to go to in Waukesha. They treat you like a VIP throughout the entire process. I leased a 2020 Fusion and I couldn’t be happier! I will definitely recommend Griffin Ford in Waukesha to all my friends and family!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kim: It was so great that you chose Griffin Ford of Waukesha to find the perfect new 2020 Ford Fusion. We appreciate your continued business with us (and these kind words)! Your recommendation of our services is of true value to us. Take care and enjoy that new ride!
Owner 2013 Ford Cmax
Angelo was great! He was able to add some additional work I need beyond my recall work and everything was done ahead of schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael. Griffin Ford of Waukesha appreciates your kind review and high star rating! We value that you chose us to service your 2013 Ford C-Max Hybrid. Take care on the roads ahead until we meet again!
Griffin Ford - A Great Experience!
I will tell all of my family and friends to visit Griffin Ford in Waukesha when they are in need of a vehicle. I just leased a 2020 Fusion and the process was seamless. The employees treat you like family. I love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kylie, thank you for your kind words and congratulations on your new 2020 Fusion! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
US Army Vettam
Service writer was able to get me immediately even though there was a mix up on previous scheduling. My vehicle service was completed in under an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Master, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!