Reviews
Wasted time!
We had scheduled 3 days in advance to test drive a used car, upon arrival we waited ~20 minutes for our salesperson to arrive at his desk (paged 3 times). We were cordially escorted to said vehicle (~$20k plus) only to find it looking like someone had lived in and eating meals within. There were not interested in any negotiation based on condition for a two year old car. Complete waste of time!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello and thank you for your feedback. Please accept Griffin's sincere apology for the miscommunication and inconvenience you experienced. We certainly strive to serve our customers better. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to discuss further? It would be much appreciated.
We got exactly what we wanted.
My wife saw a vehicle at Griffin Chevy, Griffin ford had it bright down to their dealership, and the service was top notch! We were in and out in a matter of hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That is so great to hear! Yes, all 5 Griffin dealerships in the area are here to make things easier for our customers. So happy you took advantage of our customer service. Take care and enjoy that new ride!
Great Experience
We have had Ford vehicles for over 45 years. Our vehicle was totaled in an accident so we went to a Ford dealer first to look for a replacement. Mark was very helpful and patient answering our questions and showing us different options. We drove a new car home the next day. Thanks Mark
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your review of your experience with Mark and Griffin Ford! We love hearing about your loyalty to the brand and hope you found us full of Ford Pride as well! Enjoy your new vehicle and we hope to see you again. Take care!
Worth the drive
Dealerships sometimes get stereotyped as villans just waiting to take your money and run. I had the opposite experience with Griffin Ford. I had never shopped for a car using the internet before and let me tell you not all dealerships are above board with you. Griffin Ford not only gave me the best deal but they were (Nick Griffin) the most curtious, informative and professional. I traveled 150 miles and I would have traveled any distance because of the friendlyness and personal service I received from the sales staff. I will recommend them to everyone I share my experience with. Thanks Nick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you SO much for traveling to see Nick and Griffin Ford in Waukesha. We appreciate you giving us the opportunity to earn your business, especially since you had not purchased a car before! Please let us know if we can do any more for you. And, enjoy that new ride!!
Wonderful Experience!
My husband and I were extremely satisfied with our experience at Griffin Ford. Tony Faraos (sales consultant) was friendly, genuine, patient, and incredibly helpful which allowed us to trust him with our decision to purchase a vehicle at Griffin. Phillip DelSalvo (finance manager) was also personable, accommodating and professionable. Our experience was very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the shout outs to our two staff members at Griffin Ford! We are thrilled to hear you enjoyed your experience at our dealership and were met with professionalism. Please let us know if we can be of any further service with your new Explorer. Enjoy!
Super salesman
Very knowledgeable and knows what he is talking about. Easy to talk to. Work well with getting the deal to work out. Luis was great.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about our employees at Griffin Ford! We train them to please all our customers and make the experience a pleasant one. Take care with your new vehicle and we hope to see you again.
Professional and inviting
Griffin Ford was very inviting and professional from the moment you step in the door. Their staff is welcoming and kind. They are a no funny business professional dealer that state certifies their vehicles and doesnt attempt to hide any deficiencies.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Rhett: Thank you for this feedback. Our entire dealership truly appreciates it! We strive to be transparent and upfront with all our customers. Griffin appreciates your acknowledgment!
First car buyer, easy and informative experience
I went here to buy my first car. Alex and Phil answer all the questions I had (which were many) and very clear throughout the entire process. I would highly recommend both of them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Griffin Ford for your first car buying experience! We love that we delivered all the information you needed to make your decision. Take care on the roads ahead with that new vehicle and please know we are here for you!
Nice knowledgeable people.
Nice people. They knew their stuff. Not pretentious or condescending. Good handshakes, very important. Coffee, soda, water and snacks while waiting. Overall a very pleasant experience. Never pushy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for saying so! Griffin Ford loves to hear this. We train our staff to deliver outstanding customer service. And, we are so glad you felt that!
Very Pleasant experience leasing new truck !
Alex was very courteous, respectful and very helpful. We told him exactly what we wanted and he took care of everything for us. It was really a good experience , he was so friendly and very easy to talk to. Before we left he set up a few things in the truck and went over quit a bit of new things with my husband, he did a really great job! We will definitely be back and we will recommend him to others. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for this feedback. We really appreciate hearing it. Alex will be thrilled! We are so happy things went well and are glad you can recommend Griffin to others. Take care.