Skip to main content

Hollywood Imports, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Best Service Ever

Noni and Molly were the best ever. They found me the perfect car to fit my budget and style. The finance arrangements were also amazing. Hollywood Imports has yhe best selection with great prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Bad Customer Serivce

Worst customer service ever. I was charged $125 for a new piece of molding for my window, that included labor. A week later and the molding is coming out. I had to take it into a window shop to get fixed. Noni, the guy I bought my car off of, told me he would refund the cost to fix the molding but he never did. He also told me he would send me an owner's manual for the car since it didn't have one. He never did that either. Since I live three hours away, it was easy for him to ignore my texts and avoid me. It's been a headache dealing with these guys, other than that, my car runs okay.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Don't trust their descriptions.....

They are maybe okay if you are local, but DO NOT BUY FROM THEM if you are flying in to pick up the car. We agreed on the deal over the phone based on their description and photos. "The car is perfect", etc. The car had A TON of touch up paint and scratches. The hood had clearly been repainted. Don't trust them to give an accurate description if you are remote. Also, as part of the deal they said they would put tires on the car because it needed them....they put on used tires....on a late model Mercedes convertible....seriously, that happened. Learn from my mistake, don't waste your time or money.....

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Liars, Cheats. Run Away.

They lied to get me into the dealership and continued to lie to me so I purchased the car and then they hide behind the AS IS Warranty. When I had the vehicle serviced 2 days after purchasing the car to find out there is over $2500 worth of work needed. They twist words and do not stand behind their cars. I would not recommend this place to anyone. This is not a reputable dealership in my opinion.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great dealership!

I purchased a car as my UAB graduation gift to myself last year and I've been in love with the car ever since! Was sold by great people and they did everything to keep me satisfied! Will DEFINITELY recommend them to anyone in need of a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Service, Friendly Staff and no haggle!!!!

What a wonderful car buying experience I had! The service I received made buying a car so simple. From the friendly and knowledgable staff they helped me find the exact car I was searching for. I felt no pressure and when it came to price they worked with me better than any other dealership I had visited. I will be back and will refer anyone looking for a car to buy from Hollywood Imports! Thank you, Adam Brown

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great car buying experience!!!! I will be back...

I must admit I am not one to post reviews. This I had to share though. My car buying experience with Hollywood Imports exceeded my expectations. I always hate to haggle with buying a car but with Hollywood Imports I did not have to. Their inventory and prices are like no other dealership. Not to mention the customer service that my salesman provided to me. Thank you for being honest and helping me decide on the right vehicle for me. I love my 2011 Lexus LS 460. I will definitely refer customers to you and I have not forgot about the referral fee! Thank you for all that you did for me. You went above and beyond to make me happy. Thank you, Jeremy Bains

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Car wasn't there.

Drove to there to see a car but it wasn't there. One salesman said someone had it out. The manager said it was at the shop getting the bumper fixed. I didn't believe him. Anyway they said the would call me when the car came back. But they never did. Poor customer service and deceitful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No