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Ellas Auto Outlet, Inc

(144 reviews)

Reviews

(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very responsive though I haven't decided on a car

I haven't gone there yet but they seemed very responsive with their customer service and very friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Lack of communication

Got there and car was sold, ad still appearing. Did not respond to email inquiries. Really nice website, facility below average but for country place in the old rt1 corridor which has 100's of small dealers about par for the course.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 2.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Truck Driver

Have yet to visit with this dealership. Was contacted by a manager on the 2 vehicles I was looking for, informed 1 was already sold and invited im to view and test drive the other. Hoping to get by on this weekend to see what can be done with getting something done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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No response

does not respond to online inquiries. it's been over a month. also, i've found multiple discrepancies between their details and the car photos(i.e. lists vehicle as manual, pic shows its automatic. lists cars as 6 cylinder and pic shows 8 cylinders, etc.)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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No response

Hard to write a review as I never received a response to my question, that I was aware of. They seem to have an interesting inventory, but may need to devote more time to updating listings and keeping up with queries.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not satisfied

Sent 2 emails and never was contacted. I needed more information regarding a vehicle they have. I don't live local and can't just slip in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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No response

Never got a response at all. Was interested in several cars, no nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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great people and great prices

These guys make car buying easy and fun. No pressure of upselling products. They tell you the truth about car. Thanks samie for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great people

Very knowledge staff, and superb customer service , they will tell you the truth about every car you asked and And all cars come with car history report.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Perfectly professional and very attentive to needs

Completely responsive and courteous. Highly customer oriented and professional. Easily accessible and very knowledgeable. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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