World Hyundai Matteson

Took Paid time off from my job to get my car fixed. Dropped it off on the 05/24 830am. They even sent me five reminders about the service through text. Apparently this place is so poorly ran that my car sat there for 1 week and was never looked at. If you guys are that behind stop taking in vehicles to catch up. I had to use more of my pto while my car just sat there. I ended up not letting them service my car and I’m taking to a mechanic that cares about people’s time. Def don’t get your car serviced here. Or wait till they catch up. People were nice I will say that. Dude that gave me a ride home when I dropped the car off was really cool.

Brittney was my sales advocate and did a wonderful job with my deal. I had no credit so she alone was able to work my deal and got me in a Deep Blue 2024 Hyundai Elantra with 21 on the dash. She really is a warm spirited, down to earth and realistic, proactive advocate who truly has gift when it comes to landing you in a car that fits you and your situation, Mind you. I qualify for my auto loan, so I will be back to close this deal out with the help of my my co signer. Ask for Brit when you come down to invest in a vehicle cause she show true compassion and care when it comes down to her customer service and planning skills. Aw and I only put down a stack and she was able to additionally get me full coverage insurance with a great warranty, so keep up the great work and thank you again.

I came into world Hyundai with a good spirit and it was tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another rep and intervened... HE said I needed to see BK, Salesmanager.. BK Works hard to assure all customers past and present are satisfied when they leave. My daughter purchased a year ago and BK remembers my daughter's journey how crazy, right? BK was the man to seal the deal....Well today there was a decrepancy with service and my understanding of oil changes and just as calm as he helped my daughter to spend money on her purchase he showed us how to save in maintenence.... He listened well and took into consideration my thoughts of the matter and he understood why the contract would be confusing to me. He clarified my concerns with compassions and sent me on my day feeling better than i felt standings at the service desk... Thanks BK continue to display your calming spirit, it inturns calms the customer.... Continue to be a great listener by hearing your customers out completely and addressing concerns as they come....It's hard to stay upset talking to him.... TYYYYY

Horrible service department everytime I go there for a simple thing it's more than what I expected. Horrible no communication at all.

My, experience with World Hyundai Matteson has not been a good one after purchase of a $30000 suv I noticed there were know Matt's in the car I was told repeatedly that it's a used car drivers side window didn't work neither does the Drivers side window which was missing I was told the part would be ordered two weeks prior I went and purchased a temporary driver's side mirror all to have the service mechanic brake the mirror which he did not need to break the window to verify the parts upper managements response was it's a used car I said to him it's a $30.000 used car terrible experience.

It was a great experience with Hyundai the customer service was great they were nice and unstanding they help me get insurance and a nice car wow recommended car dealership 💯💯😀😀

I wish I could ratevit 0 stars. a bunch of liars work there. They lie like any credit accepted and no money down . They have you sitting for hours pretending to get yoy approved. Read the negative reviews on Google please. They will tell you that you're approved all credit accepted No money down and have you sitting for hours while they run game on five other customers. I wish I read the reviews before I went in. Type in they name on Google . Look at reviews then Scroll down and look under Lowest reviews.. I wish I did a google search before I went to these lying un caring xxx people. free oil change take hours to do. My how can these people sleep at night. They get you there with false promises and lies. hoping you will fall in love with the vechile. Have you sitting there for hours telling you that youre approved they trying to het the lowest rate for you and a better deal. Do your self a favor Don't let these people check your credit and waste credit points. The only way you will get a vechile out of here is if you have excellent credit or almost excellent wirh a big down payment

Matt sold us 2 cars today, he had everything ready before we got there. Great job

I took my car into World Hyundai in Matteson on October 12 for an oil change, on my way there my check engine light was blinking and I couldn’t drive no faster than 63 on expressway, so I get to the dealership and I explain to them what happened, they say ok we will look at it and give you a call, so Friday came still no call, I called them on Friday afternoon to see the status, they tell me that they haven’t looked at my car, they had my car the whole weekend still haven’t heard from them, call first thing Monday, technician still haven’t looked at my car, then every time I call back up there either my service person Mr. Stanley tell me he going to check on my car and he will call me back, waiting and waiting for his call back never got that call back, so I got my husband and son involved because at this time I feel like because I am a woman they are ignoring me, so finally on Wednesday they tell my husband and son I need a new engine and that they have to call Hyundai to check on the warranty for my car, 2016 Sonata still under warranty, so at this point I am asking for a loaner car or rental because this is going to be a process they tell me that they don’t have any loaners available at this time. So my husband and son stayed on them asking them what’s taking so long with starting on my car, so finally Wednesday evening they tell my husband that I just need an oil change and my spark plugs need to change, and that the knot sensor need to be changed, they wasn’t going to replace that if my husband wouldn’t have got on them to replace it. They update or did something with the ECU I think that’s what it’s called, and that’s how they came up with my car was fixed and just needed the oil change and spark plug changed. But remind you I took my car in on a Thursday, October 12, they didn’t start on my car until Thursday October 19 because they trying saying they waiting on my approval when they told me that I just need an oil change I told them to go ahead and change the oil and replace the knock sensor. I called them Thursday morning to see when my car will be ready, they told me they we’re waiting on my approval, I told them I gave them the approval on Wednesday, so finally they told me that my car will be ready in about an hour or two, when I got off work I went up to the dealership to get my car, I never got a call to say my car was ready. World Hyundai in Matteson is the worst service department I ever experienced and I will never take my car back up there and I will never recommend them to my worst enemy. I wish I could give them an half star that’s what their service is worth and I give that because they give out good treats. And I been asking to talk to service manager but of course they kept telling me the service manager wasn’t there so I didn’t get a chance to talk to the manager. The worse service department ever.

when you buy a Hyundai you need to watch it because they were trying to get you on service. When u buy a car from them they will try to sell u everything they can so they can make money from u but one thing that people don't know is when they said u get 3 year free (FREE) oil change what is that mean . WATCH OUT PLEASE 🙏 they goes by miles to get the free oil change and they won't tell u this. 😉 they said If u want a oil change it will cost me $85 I was like xxx I not going to pay $85 when I can get it for half price of that xxx 😤 get me so mad 😤