Reviews
Front and rear balrakes for my SUV.
First off, go see Moe in service he really took care of me. Moe explain to me what service needed to be done on my SUV. No pressure or up sale from Moe. I will most defendant be back., Thanks, Happy customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Happy Customer, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are glad to hear that Moe in our service department was explanatory, didn't pressure you and took great care of you. Thank you for choosing us here, and it makes us happy to know that you are a "happy customer"! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Another great purchase from Tuttle Click Tustin Jeep!
This is my second Jeep purchase from Tuttle Click Tustin. Excellent and attentive customer service from Arnold, Alvaro and Steve. Everyone was extremely helpful. Customer service has always been very great. Even my past experience with the service department has been very good. William and Eric have been very helpful Came in for a used Grand Cherokee and I left with a new! I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello SandiLynne, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are thrilled to hear that Arnold, Alvaro and Steve were helpful and had excellent customer service. We are also happy to hear that William and Eric were helpful and great to work with as well. Congratulations on your second purchase and your newly purchased Jeep Grand Cherokee! Thank you for continuing to be part of the Tuttle-Click family. We are here for you anytime in the future for all things Jeep! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Jeep making noise
My Jeep was making a horrible screeching noise. It turned out to only be a piece of road debris stuck in my rotor area. The dealership could’ve xxxxxxxxxxx me and told me it was worse, but they were honest and only charged $87.50 diagnostic fees. They also paid for an Uber to take me home. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bo, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are glad to hear that the problem with your Jeep was fixed, and that the experience was honest and efficient. Thank you for choosing us here. We look forward to seeing you anytime in the future for all things Jeep. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Excellent
Overall customer service was excellent. Eric kept me updated on the services of my vehicle. Provided me with a rental to make sure I was able to get around meanwhile my vehicle was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Elvir, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are thrilled to hear that Eric kept you "updated on the services of your vehicle". We are glad you were able to get around easily while your car was being serviced with us. Thank you for choosing us here. We look forward to seeing you anytime in the future. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
3 rd Jeep! Because of Kevin! He’s the best ever!
I would give Kevin a score of 15 if I could ! This is my 3rd Jeep from Kevin. He’s like no other salesman . Never any pressure , gets you to the deal that will work for you!! Any one looking to lease or purchase a new vehicle I have and will always refer them to Kevin!! Thanks Kevin your the best ! Carrie
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Carrie, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are thrilled to hear that Kevin is outstanding and that you never feel pressured. Congratulations on your third Jeep! Thank you for continuing to be part of the Tuttle-Click family. We are here for you anytime in the future for anything Jeep. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Warranty repairs
Very helpful. Happy with work and service, unfortunately it took a long time to get the part, but they co erred the rental car fee so it's all good.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Thor, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are pleased to hear that your experience was helpful and that you were provided with a rental car. Thank you for choosing us here. We are here for you anytime in the future. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Don’t settle for second best!!
We’ve been conducting business with Tuttle Click for over 20 years. From the moment you walk on either of their properties in South Orange County we are always greeted by professionals. We’re having our vehicles serviced at Tuttle click the representatives that work in the service department are a positive extension Of the branding and continued branding of Tuttle Click. They work diligently with integrity
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your service experience was done with integrity. Thank you for continuing to choose us here at Tuttle-Click. We are here for you anytime in the future! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Average
Had an oil change and they never called me to say my vehicle was ready. My vehicle was there all day long. From 9:00 am to 4:30 closing time.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello Marcy, We are displeased to hear about your recent service experience with us here at Tuttle-Click's Tustin CJDR. We are sorry that you did not receive a call. If you could please directly contact me about this, I want to do everything I can to help make your experience better. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com
Awesome service!! The top dealer in SoCal...
I’ve been a 25 year customer of Tuttle-Click Tustin CJDR. I buy all my Jeeps here and still have my original owned 1991 Cherokee Laredo serviced at Tustin CJDR. This is by far the top Jeep dealer in SoCal.. everything from the purchase to service experience. Most recent - I called Moe, longtime service advisor at Tustin Jeep, to schedule service and get the airbag recall performed on my 2013 10th Anniversary Rubicon. I ordered this Jeep new and its a Limited Edition. I explained to Moe, I was concerned about the airbag recall procedure, because I’ve read horror stories about other dealers taking the dash apart to replace the airbag — and upon installation, the dash wasn’t the same as the factory installed it. Moe put my fears to rest and said “not to worry - we do these all the time.” My Jeep needed other service work done so we scheduled enough time for all the work involved. I picked it up last week and wanted to provide feedback that Moe and the Techs that worked on my Jeep did an outstanding job!! All the interactions I had with the service department and the work performed was spot on perfect. Tuttle-Click Tustin Jeep service department is the only dealer I’ve been able to trust to get the job done right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Robert, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are thrilled to hear that your experience with Moe was helpful and that you felt our service team did an outstanding job. Thank you for continuing to be part of the Tuttle-Click family. We look forward to seeing you anytime in the future! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Great experience!! The best dealer !!!
Quality of service !!! Excellent customer service full detail explanations.. extremely fair pricing superior knowledge of the product.. sincere friendly respectful service .. on time with vehicle .. outstanding one on one with Alvaro the best sales guy I’ve ever had pleasure of selling me a car !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Cuban Baller, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin CJDR. We are thrilled to hear that your experience was overall quality and excellent. Thank you for sharing your kind words. We are glad to hear that Alvaro was personable and "the best sales guy"! Thank you for being part of the Tuttle-Click family. We are here for you anytime in the future. Enjoy every mile ahead in your new ride! Sincerely, Shirley | shirley@tuttleclick.com