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Meet Jonathan Pappenfus

Jonathan Pappenfus headshot
Sales Associate
(18 reviews)

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Industry experience 9 years
Dealership experience 3 years

Reviews

Fantastic customer service, all in a very timely manner.

Fantastic customer service, all in a very timely manner. Thorough and trouble free. The vehicle prepped and clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate having you as a customer.

Travis and the staff I've dealt with are some of the

Travis and the staff I've dealt with are some of the kindest, patient and most compassionate people I've ever met. They were able to secure a vehicle and hold it for 3 weeks while I came up with the down payment. This vehicle saved my life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone.

Mitch was great to work with, had us in and finished

Mitch was great to work with, had us in and finished within minutes on a cash sale. He is awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star rating!

I got the run around from one of the sales manager there.

I got the run around from one of the sales manager there. Didn’t appear they work as a team when negotiating or communicated with one another. Had to make three separate trips in order to get a deal done. It doesn’t need to be that difficult.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. Please call our sales manager, Nate Laudenbach, at 320-253-2581 if there's anything else we can do for you.

Everyone at the dealership was friendly and helpful any

Everyone at the dealership was friendly and helpful any questions or concerns I had was definitely answered I really appreciated all the help with getting me into a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate having you as a customer.

Dutch was a great Toyota expert.

Dutch was a great Toyota expert. His hospitality was so welcoming. He knew the cars, options, operations thoroughly! h He got us an equal loaner car to use for the 2 weeks it took to get our new car ready for purchase. He kept us informed during the wait. And gave a thorough orientation to our new car. we are so impressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy.

My experience with St Cloud Toyota was nothing less than

My experience with St Cloud Toyota was nothing less than ideal. The car I wanted was there, they gave me what I wanted for my trade, and I git financing. I'm grateful for the staff, from Caleb and his communication with me, to Nate and his financing. Everything was exactly as it said it would be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone.

Caleb and Lexi were a pleasure to work with!

Caleb and Lexi were a pleasure to work with! Pleasant and knowledgeable. Thanks for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate having you as a customer.

St Cloud Toyota did a great job with this online purchase

St Cloud Toyota did a great job with this online purchase and sale of a used Land Cruiser. I work in the retail automotive industry and interact with dealers throughout the U.S., so I have a certain expectation on how a transaction should unfold. Each of the online sales staff, Caleb, and SCT were responsive and professional throughout the sales process. No reservation in recommending any online shopper to do business with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone.

We thought Jonathan, the salesman did a great job.

We thought Jonathan, the salesman did a great job. While it hurt to spend so much money in a used car, we are happy with our purchase and have not had any issues with the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate having you as a customer.