Reviews
Write a review5 stars all around!
Kelly's gets five stars all around! Really nice cars, fair prices and friendly service! I bought a truck and had a minor issue shortly after I took it home. Kelly asked me to bring it back and had it fixed right away! By far the best experience I've had in buying a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
From another state; traveled to buy from them
Keith and Kelly are wonderful to work with. I searched all across the US for a trailblazer under certain mileage and at a good price and found it on his lot. I flew from Alabama to purchase this vehicle. My first flight ended up getting messed up so they stayed open late and picked me up from the airport just to get this vehicle. I was leery about buying it without having someone else look at it and Kelly assured me that if anything was wrong he would handle it. Even my loan officer enjoyed working with them! Thank you both for your hard work and patience! The drive from the lot to Michigan and then Michigan to Alabama was flawless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good honest people
Went there 1st on a rainy night. Went to many dealers that night. Only place where someone came out in the rain. Went back next day. Dealt with Mike. He's been there 10+ years. Nice cars nice guy. Was honest which is hard to find nowadays. Got a great 2009 ford with only 48,000 miles. Price was comparable to blue book. I would recommend these guys to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to do business and real nice cars
Went to Kelly's after I saw a car my son liked online. Mike helped my son establish credit and we purchased a 2007 chevy impala. After 2 months a problem arose with the traction control. Called Mike to ask him if he knew someone who could take a look at it. Not only did he recommend someone but he took care of the bill. I thought that was awesome considering we bought as is and he didn't have to do that. I highly recommend Kelly's auto for your next used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great! Class act!
Dealt with Kelly. He was very pleasant, responsive and respectful (went alone as a woman). Also, very efficient and had most things lined up before I drove the hour drive. When I came back to get it, he had fixed a small dent that I asked if he wouldn't mind fixing (for free). A few weeks later, a had trouble (not really trouble, but the person who had the car before me had put some fancy spark plug wires on it ... no one would have noticed by looking the car over that they didn't fit tight. One had come loose and they had to be replaced with the proper wires. Kelly covered it without even having to go back down there from Cleveland. I highly recommend. Mary
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Doug & Lisa
We recently purchased a car from Kelly's for our son after a long search. We drove all the way from Rochester, New York to buy the car we found on the internet and it was well worth the 5 hour trip. Kelly helped us throughout the entire process and was very professional, honest and friendly. I would recommend everyone both near and far who's searching for a car to stop by Kelly's, you will find a great reliable car just waiting for you to purchase. We will be back again!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff Humphreys
I purchased a 2007 Monte Carlo in mid Sep. Car was actually better than advertised. It was fully serviced and had all new brake tie rods and lower control arm bushings installed. Car had 59000 miles on it but it ran and drove like new. Mike even worked with me on price. Had car 2 days and it started making a loud noise under the dash. I googled it and found it was a relay switch for a.c. Called Mike and even though I bought the car as is he ordered the part and fixed it free of charge. Unlike big dealerships they don't pressure you to buy something you can't afford. When they first started at this location they were just another small car lot among many on Lincolnway. Since then they have grown to become one of the nicest car lots in that area. They must be doing something right. I would buy another vehicle from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
element of surprise
Kelly was very helpful in the buying process.informative and honest. Very pleasurable experience. I love my new Honda Element!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
the saturn i purchased
They serviced the car before I bought my Saturn. They put new tires and front brakes on the car. The employees are really nice and make you feel comfortable. Kelly auto sales has decent realiable cars for good prices
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service,very friendly, great dealership
Very easy to deal with, very friendly and professional. Probably the best buying process I have been through. Would definitely recommend doing car shopping here. I will definitely be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase