BMW of Riverside

Been coming to BMW of Riverside for the past 3 years for my service on my 430i coupe. I must say I had a big service schedule due on my car the 4th if July weekend which is a busy holiday. By far the best customer service I've experienced by Rob at BMW. Giving me heads up that this might take up to 4 hour's or more on my vehicle. Rob gave me updates on my vehicle and can't thank him enough for getting my car back to me before the window period he gave me. One Happy customer,Thank you again Rob for your excellent customer service and going above and beyond. Great service from BMW of Riverside 👍🏻

I recently visited BMW Riverside for the first time. Service was wonderful (Rob), excellent customer service. Everyone was professional and courteous. Great experience.

I recently visited bmw of riverside I recommend anyone to bmw of riverside and I thank you Sergio h. You the best, thank

There has clearly been a management change here for the better. We have been bringing our i3 to this Dealership since moving to this area from Los Angeles. We previously had an issue where we brought our car in for service and when we picked it up the door handle was literally hanging off when they returned the car to us. We had to fight to get the dealership to cover the repair and had to bring the car back three times to have it done properly. Fast forward to 6 months later and the clips from the shell of door due to the handle replacement came off. I brought the car in and was expecting another instance of having to beg and plead for the repair due to what occurred with the original repair. Ernie the Assistant Manager helped me and made sure it fell under coverage as they had done the repair previously at zero cost-it was quickly rectified and they caught a wiper issue that needed to be taken care of also that I paid for. I had been hesitant to return to this dealership but am glad I did!

The people in the service department are wonderful. They take such good care of us every time we need to go in. Justin is our specialist and he is always prompt, professional and courteous. He is part of the reason we keep coming back to BMW when we need a new car.

Went in for a recall notice repair and loaner vehicle. I was attended promptly. Daisy was my advisor. She was courteous and had me checked in quickly. My vehicle was done within the estimated time frame. I would return to this dealership based upon my recent experience.

Unfortunately I have dealt with many SoCal dealers over the years, but BMW of Riverside (Jonathan) made my recent lease transaction a very pleasant experience.

Great work keep up good work great experience looking forward to go back for service again

BMW of Riverside is the best dealership in Southern CA. The Sales staff and Finance Staff are Top Kotch. If you want to be treated with respect and given every opportunity to drive off in the car of your dreams, try Riverside BMW. Customer for 25 years

My Service appointment was scheduled for 9am. I arrived at 8:55am directed to pull into. The carport, was told that someone would be right with me. I waited another 15 minutes without anyone acknowledging me or saying anything to me. Finally Rob came over apologized for the wait, and proceeded to assist me, but had several interruptions from other co workers. my car was serviced and Rob was able to redeem himself by calling me by name and taking me to the service desk to be checked out, thanking me for waiting.