BMW of Riverside

It was a pleasure dealing with May at BMW Riverside. She was responsive to my multitude of asks without question. Would recommend working with May, hands down.

Sergio was very professional and helpful with good price. I will be using this dealership for service again.

Best service… best dealer.. don’t know what I would do without Justin at Service. He’s the man!

Thank you Mark Decker!! You delivered the Best Customer Service Experience to me and my family!

Great Customer Service! Thank you Mark Decker for your commitment to your customers and the Best service!

Beware of this dealer When I leased a new BMW iX from this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed charges for unnecessary add-ons that were not explained or given an option to opt out during negotiations. More specifically, I was charged $1,995 for Eckbond and $1,195 for 3M Protective Film to protect the paint of a car I was leasing for 3 years. Why would a reasonable car leaser agree to pay almost $3,200 to protect the paint of a car that they don’t own and is being leased for only 3 years? When I drove down to BMW of Riverside one day to have my old car valued for trade-in, I did not expect to spend 6 hours at the dealer waiting for paperwork. When I got there, they offered the best trade in value if I got the new car the same day. When I agreed to proceed, I disclosed that I am a late-stage cancer patient and I cannot spend too much time at the dealer. I was assured thing will progress rapidly. The negotiations for the trade in and new car were fairly quick with most time spent on me trying to get push for a $7,500 discount on the new car which I found out later that the amount I got was what the standard discount offered by the manufacturer at that time. Nonetheless, at no time during the negotiations, was I told about adding on Eckbond and 3M film for almost $3,200 for a car I was leasing for 3 years. Most time was spent waiting for paperwork. When it got to the fourth hour after agreeing on the price, I started getting desperate as I needed to get home to take my medications. It was about 6 hours being at the dealer before the documents were ready for signing. By that time, I was anxious to get it done and get home. So, I pretty much signed any document presented to me, mainly trusting that I was dealing with a BMW approved dealer and I will not find any surprises. Several months after closing, I discover these charges for Eckbond and 3M film for almost $3,200 for a car I am leasing for 3 years. Of course, it is my fault for signing without reviewing, but I trusted BMW of Riverside and I wasn’t dealing with a makeshift neighborhood used car lot. After all, I was buying a car costing almost $100K from a BMW authorized dealer so I expected them to be professional, straightforward and honest. When I contacted them, they pretty much said it was my fault for signing and everything was disclosed at the time of purchase. Why would I agree to pay $3,200 for a car that I am renting and for only 3 years. I have dealt with other BMW dealers before BMW of Riverside and never had issues like this so I would not recommend this dealer.

Friendly staff and great service. Samuel was my service tech who helped me with a tire replacement and alignment. I’m happy with the service I received!

🚨 BEWARE of Undisclosed Damage & Unfair Resolution at BMW of Riverside 🚨 I purchased a Certified Pre-Owned BMW from BMW of Riverside, expecting it to meet BMW’s quality standards. However, I later discovered that the vehicle had undisclosed impact damage, which caused the radar system to fail. The dealership attempted one repair, but the issue returned within days. When I brought the vehicle back for further repairs, they refused to fix it and immediately pushed for a buyback instead—without offering a proper resolution. I made it clear that I needed a car, not just a buyback, but the dealership has since stalled negotiations and refused to finalize a fair replacement. Meanwhile, the General Manager has ignored my communications entirely, leaving me with no choice but to escalate this to BMW Corporate, the DMV, and the Attorney General’s office. I expected transparency and integrity when purchasing a Certified Pre-Owned BMW, but my experience with BMW of Riverside has been nothing short of disappointing. Buyers should be aware of these unethical sales practices and lack of accountability.

Mark Decker went out of his way to get me the car I wanted with the features I requested, and even went to pick up the car from another county and delivered it same day. I will continue to go to BMW Riverside for alll my car needs

Ernesto Guzman was my service adviser. He was very professional and the issue with my car was resolved very quickly. He sat in my car when I picked it up to ensure the problem was resolved to my satisfaction. Free car wash and vacuum was great. Overall I was very satisfied with my experience at the Riverside BMW dealership.