BMW of Tucson

I've never owned a BMW previously. I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in a neighborhood cul-de-sac at 8 a.m. on a Saturday morning (New Year's eve day). I called the service department, left a message, and within 3 minutes I received a return call from Barb, the service manager, who immediately arranged for my vehicle to be towed by Bronco Towing, the dealership's roadside assistance partner. Bronco contacted me two minutes later to confirm arrangements. Thirty minutes later, my vehicle was on its way to the dealership and by mid-afternoon on Monday, my vehicle was fixed and ready for pick-up at no charge. To be candid, I was shocked by the efficiency and professionalism during the holiday weekend--it was on par with the Mayo Clinic, one of the best healthcare providers in the US!

Customer service is professional, personal and well informed about BMW vehicles. I can easily arrange my service and repair needs. Ryan Lange makes me feel welcome and sincerely interested in maintaining my vehicle. Time spent is reasonable and pleasant.

Checks engine light came on, on my 750i so I scheduled a service visitor with the dealer. They did a check on vehicle and found that it was a false notice. They were prompt, thorough and clear with the assessment and the best part was that they did not charge me for the assessment.

My car informed me that I needed to have a brake fluid. I was sceptical, but decided to schedule it as the warranty was to expire, and I was leaving for a long trip. Jayme Larson assisted me with this process, and she was friendly and professional in spite of being very busy after Christmas. The brakes obviously needed this service as the performance improved by 500%. Don't ignore service warnings.

The staff was very helpful. The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one step further to make sure I all my questions where answered. Thank you service team of Tucson for great service. 😊

Excellent service; professional personnel. They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professional.

Outstanding customer services, honest people. Repairs were needed, took care of and provided a loaner.

Customer service very professional especially Tyson who helped from start to finish and made everything go smooth.

Excellent customer service. Timely manner and they were very knowledgeable and professional. I will be returning if needed, no question.

My service was very quick and I received information throughout which made me feel like they were on top of it.