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D'Arcy Buick GMC

(174 reviews)
Visit D'Arcy Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (815) 676-4633 (815) 676-4633
Used (815) 676-4709 (815) 676-4709
Service (815) 600-7617 (815) 600-7617

Reviews

(174 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D'Arcy Buick GMC from DealerRater.

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Best Buying Experience Ever!

We were car shopping and Darcy's won our business!! We bought a 2015 GMC Acadia. It was the most enjoyable car purchase I have ever made. We felt the experience was a very pleasant and enjoyable one. At no time did we feel pressured to buy. We were explained every detail on every move of the way. From the moment we pulled in on the lot till we drove off the lot there was no pressure to buy - just the comfort of what are you looking for, lets see if we can find you something, to lets get this done and here is how to use it. Thank you Terry Darcy, Mike Friscia, Dave Wood and Kevin Alvear for a great experience. BTW we love our Acadia!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for the review. I am tremendously pleased to hear that our entire team was able to come together to find the perfect vehicle for you. The new Acadia's are really quite marvelous and we sincerely hope that you are enjoying your new vehicle. Going forward if you ever have questions about the features or service timeline please feel free to give us a call. Sincerely, D'Arcy Buick GMC

Excellent service and friendly staff.

Dealer has excellent service and friendly staff. I would recommend to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great place to purchase and get routine maint.

D'Arcy, Thanks for having the availabilty for Saturday oil changes at your garage. This is a great convenience for people who work daily.It was nice also to enjoy the free Starbucks coffee and browse thru the new autos while waiting for my oil change and complimentary car wash!Why would anyone go anywhere else for a new or used vehicle with these great amenities after purchasing your new auto! Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Customer Service

I recently brought in my 2015 GMC Terrain for its first oil change and inspection. When I scheduled the appointment the customer service person was very accommodating. When I arrived my vehicle was taken immediately for service. I was informed of all work performed and systems that were checked. The entire staff was friendly, courteous and professional. I even received a car wash which was totally unexpected but greatly appreciated! I would certainly recommend anyone in the market for a new vehicle to your dealership! We look forward to purchasing more vehicles for you in the future. Sincerely, Nancy K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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SUPERB PROFESSIONALISM

Excellent Service... Thank you for your faster than quick response and easy communications. Every aspect of service and communicating with the Dealer and Service Department was with ease and every effort to correct whatever situation that my car had. The situation with my auto happened unexpectedly and was resolved in every professional way. Again, thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great. Service , friendly people , clean envir

Great survive excellent. Job done in my car , nice and clean when. I got it , thank you !!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New 2015 Yukon SLE

Purchased a 2015 Yukon SLE with the help of Julio Diaz and Luke Sillar. Julio was extremely helpful and very laid back. Luke, as a manager was able to find a vehicle that fit our needs as well as budget. The entire buying process was flawless and I would recommend anyone in the market for a vehicle, either new or used to see these 2 sales professionals. I'll definitely continue to use D'Arcy Motors for my sales and service needs. A job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 GMC sIERRA

I bought a 2015 GMC Sierra SLE. I love the truck and I am glad GMC made the 6.5' bed available with the crew cab! The salesman was very helpfull and it was the best expierence I have had purchasing a new vehicle. The vehicle options and technical data was explained and showed to my wife and I. I have and will continue to refer people to D'Arcy. Respectfully, David Harris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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AWESOME CUSTOMER SERVICE

Each and every time I bring my 2011 Buick Lacrosse CXS, I always receive 100% customer satisfaction. The staff is AWESOME to say the least. The interior is beautiful and is always clean. I have no doubt that I will bring my car back to Darcy Buick-Joliet for future repairs and oil changes. ***Keep up the good work***

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience.

I actually had two problems serviced during the past week. The first service involved replacing the power steering module. When I picked up the vehicle another problem presented itself as the driver door would not open. The Dealership agreed to repair the second problem at no cost. I am very appreciative of the care and concern that was demonstrated by the staff, particularly Christine in the Service Department. All is well that ends well. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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