Reviews
Valeria at Elgin Toyota provided excellent service.
Valeria at Elgin Toyota provided excellent service. She helped us buy two cars and made everything easy with her translation support. Highly recommend!
Valeria at Elgin Toyota provided excellent service.
Valeria at Elgin Toyota provided excellent service. She helped us buy two cars and made everything easy with her translation support. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I just bought my second car from this dealership.
I just bought my second car from this dealership. Everyone I have dealt with here has been great to work with.
I just bought my second car from this dealership.
I just bought my second car from this dealership. Everyone I have dealt with here has been great to work with.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I appreciate your loyalty in choosing Elgin Toyota for your second car purchase. It's great to hear that our team has made your experience enjoyable. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
I had an amazing experience at this Toyota dealership!
I had an amazing experience at this Toyota dealership! From the moment I walked in, everyone was friendly and professional. A big shoutout to Luis Varela who helped me find the perfect car. He was knowledgeable, patient, and really listened to what I was looking for. Thanks to Luis, I drove away in a great car that fits my needs and budget perfectly. I highly recommend this dealership—and be sure to ask for Luis!
I had an amazing experience at this Toyota dealership!
I had an amazing experience at this Toyota dealership! From the moment I walked in, everyone was friendly and professional. A big shoutout to Luis Varela who helped me find the perfect car. He was knowledgeable, patient, and really listened to what I was looking for. Thanks to Luis, I drove away in a great car that fits my needs and budget perfectly. I highly recommend this dealership—and be sure to ask for Luis!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review, Gabe! We're thrilled to hear that you had an amazing experience at Elgin Toyota. It's great to know that Luis was able to assist you in finding the perfect car to fit your needs and budget. Your recommendation means a lot to us! We look forward to welcoming you back for any future needs. Enjoy your new vehicle! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
I recently contacted the dealership to enquire breakdown
I recently contacted the dealership to enquire breakdown the price for a car i am interested in unfortunately the representative i spoke with was unprofessional and dismissive so I don’t recommend doing with them
I recently contacted the dealership to enquire breakdown
I recently contacted the dealership to enquire breakdown the price for a car i am interested in unfortunately the representative i spoke with was unprofessional and dismissive so I don’t recommend doing with them
- Customer service —
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience, Nader. I understand your concerns about the interaction you had with our representative at Elgin Toyota. We appreciate your feedback as it helps us improve our customer service. If you would like to discuss this further, please feel free to reach out to me directly. We value the opportunity to address your concerns and assist you with your car inquiry. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Went in for a simple oil change When I got home and
Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now.
Went in for a simple oil change When I got home and
Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at Elgin Toyota. We aim to provide transparency in our service pricing, and your feedback is valuable as we strive to improve our processes. We would appreciate the opportunity to address your concerns further and provide some clarity on these charges. Please feel free to contact us directly so we can assist you. Your experience matters to us, and we hope to regain your trust in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
D2ONT BUY YOUR CAR HERE, they sold me a 4runner that
D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate
D2ONT BUY YOUR CAR HERE, they sold me a 4runner that
D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.
Still waiting to hear about the vehicle.
Still waiting to hear about the vehicle. I inquired about. They sent me information on a vehicle that I had no interest in claiming the the correct information wasn't available. That's what they said last week. I'm starting to think that the vehicle they posted was a hook 🤔
Still waiting to hear about the vehicle.
Still waiting to hear about the vehicle. I inquired about. They sent me information on a vehicle that I had no interest in claiming the the correct information wasn't available. That's what they said last week. I'm starting to think that the vehicle they posted was a hook 🤔
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Thomas. I appreciate your feedback and understand your concerns regarding the vehicle inquiry. It’s important to us that you receive the correct information about the vehicle you were interested in. Please feel free to reach out directly to me at Elgin Toyota so I can assist you further and clarify any details. I look forward to hearing from you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
An overall great service experience when ever my out of
An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota
An overall great service experience when ever my out of
An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that you consistently have a great service experience at Elgin Toyota, especially with Darryl. His professionalism and knowledge are truly assets to our team, and we're glad to know he has made such a positive impact on your visits. We appreciate your loyalty and look forward to welcoming you back next time! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
DO NOT BRING YOUR CAR HERE.
DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!!
DO NOT BRING YOUR CAR HERE.
DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, and I appreciate you sharing your experience with us. I understand your concerns regarding your visits to Elgin Toyota. Our team is looking into this matter and will be in touch shortly, as we would like to address your situation and ensure our standards are upheld. Thank you again for bringing this to our attention. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
They called promptly and gave me information about the
They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.
They called promptly and gave me information about the
They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback! We appreciate you choosing Elgin Toyota and taking the time to share your experience. While it’s unfortunate that the car wasn’t eligible for a tax credit, we're glad our team was able to provide you with prompt information. If there are any other vehicles you're interested in or any questions we can help with, please feel free to reach out to us. We hope to assist you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027