Luther North Country Ford

Had a great experience working with Damon Kimbrough at North Country Ford in Arab, AL on my Explorer. Definitely great people to deal with there.

Very friendly and efficient staff. No run around or high pressure when purchasing a vehicle or when requiring service.

The salesman at North Country Ford was Wonderful to work with! We had a Great experience and will highly recommend to my friends and family!

Great experience at this dealership - it was not the "normal" that I have experienced at other places. No games, no long drawn out waits, no pressure. Everything was clear - referring to the actual buying and financing phase here - "here are your options, this is what each add on brings you," etc.

My wife and I just purchased a car from North Country Ford and had a great experience. Our sales person, Mya was very helpful answering our questions and helping us find the car we were looking for. The financial officer, Tom, was also very helpful and professional. The facility was very clean and welcoming. Overall, it was a very positive experience and we left feeling we had gone to the right place to purchase our new car.

My wife and I just purchased a car from North Country Ford and had a great experience. Our sales person, Mya was very helpful answering our questions and helping us find the car we were looking for. The financial officer, Tom, was also very helpful and professional. The facility was very clean and welcoming. Overall, it was a very positive experience and we left feeling we had gone to the right place to purchase our new car.

I have purchased my vehicles from this dealership over the last 20 years. I have worked with the same sales person over the last 13 years and have found him and the dealership reasonable, helpful, and made my purchases easy and straightforward. I recommend this dealership to anyone thinking of purchasing a new or used vehicle.

Customer-oriented from entering the dealership until driving the vehicle off the lot. The salesman was interested in our questions and answered them. The finance department was outstanding.

Friendly staff, nice environment, no pressure! If another opportunity arises to buy another vehicle will be back to buy another at North Country Ford!

I'm not sure what it is besides pure upselling when you take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When I got the quote I mentioned that I bought the tires there which comes with free rotation. He said he'd reduce the price for that. Being they have that information in the computer I wondered if he would have charged me if I hadn't mentioned it. I go to the waiting area and soon he comes out and points out that my lug nuts had swollen and I should change them out..$119. I had never heard of this before nor had the other 2 gentlemen sitting with me. I asked what if I don't. He said they continue to swell and then it would be $300 to remove them. I'm 72 and used to do my car care before computers were installed. Never have I heard of swollen lug nuts (Ford parts by the way) and I didn't think to ask afterwards if all 24 were swollen or just that one. I feel I was taken to the cleaners on it. He also wanted to know if I wanted the 100K service done early for $785. I have under 92K miles on my vehicles. I declined -it's the week before Christmas and he wants me to pay almost $1000 dollars when I came in for an oil change. Last time I go to Luthers North Country. I was given the name of another service from a guy after a Luther dealership couldn't remove an oil filter and wanted to sell an oil filter housing. That's a new one on me too after 35 years of doing my own oil changes. No more lug nut money from me Luther.