Reviews
They gave me very little information and a lot of
They gave me very little information and a lot of ignorance about what they were selling me. I was very dissatisfied. Very poor explanation and errors in the process.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Fast process.
Fast process. Joe was not pushy and gave me options. left with the vehicle I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a great buying experience!
It was a great buying experience! The car was perfect, it is what we were looking and priced fair. Our Salesperson Christine was awesome! I can’t say enough good about her! She handled the complete transaction herself, including installing the new license plates! We did not have to deal with any others at the dealership. I wasn’t looking forward to going to a dealership, but Walser experience blew us away! Next car will be from Walser Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2.5hrs for oil change is ridiculous. 40 minute commute
2.5hrs for oil change is ridiculous. 40 minute commute each way just to get to the dealership. I didn’t expect to waste 1/2 of a day for a simple oil change
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Matt, Thank you for your feedback — we truly appreciate you taking the time to share your experience. We completely understand your frustration with the extended wait time for a routine oil change, especially considering the long commute. That’s not the level of efficiency or convenience we aim to provide, and we sincerely apologize for the inconvenience. To help make things right and ensure a better experience going forward, please feel free to contact our Service Manager, Brian Rutscher, directly at 952-256-2041. He would be happy to speak with you personally and address any concerns. We value your time and your business, and we hope to have the opportunity to serve you better in the future. Best regards, Team Walser Toyota
our person was patient, informative and presented
our person was patient, informative and presented information; he answered questions as they arose. Anyone inquiring about purchasing a new or used car, I will suggest to go to Walser Toyota. As the sale moved forward each at each step to completion. Thank you for every one and their professionalism, and their patience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you felt well taken care of throughout the process, and that our team — especially Brandon, Josh, and Chris — were able to provide the patience, information, and professionalism you deserve. Your recommendation means a lot to us, and we're grateful you chose Walser Toyota for your vehicle needs. Enjoy your new ride, and please don’t hesitate to reach out if there’s anything else we can help with down the road! Best regards, Team Walser Toyota
Overall great experience.
Overall great experience. This is our second vehicle purchase from them. Selling cars to them is slightly challenging, I had issues both times. But buying has been smooth both times.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Phillip, Thank you so much for your continued support and for choosing Walser Toyota again for your vehicle purchase — we truly appreciate your loyalty! We're glad to hear that your buying experience was smooth both times, and we’ll be sure to pass along your kind words to Mike. We also appreciate your honest feedback regarding the selling process. We're always looking for ways to improve every part of the experience, and your insight helps us do just that. Thanks again for taking the time to leave a review — we look forward to serving you again in the future! Best regards, Team Walser Toyota
They stand behind their product and customer service
They stand behind their product and customer service 💯percent, I have purchased 2 vehicles from them and I would recommend them to anyone who is looking for a quality pre-owned vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bernard, Thank you for the incredible feedback! We’re honored that you’ve chosen Walser Toyota for not just one, but two of your vehicle purchases. Knowing that you trust us and would recommend us to others truly means a lot. We’re proud to stand behind the vehicles we sell and the service we provide, and we’re so glad Anthony and Tyler made a great impression throughout your experience. Enjoy your Lexus, and please don’t hesitate to reach out if you ever need anything down the road. Thanks again for being part of the Walser family! Best regards, Team Walser Toyota
They actually care about their customers.
They actually care about their customers. The needs you have as a customer are listened to, and making sure you find the vehicle that makes the most sense for you! Most dealerships do not treat you with that much respect. Walser does. Buy from Walser. Your experience will be white glove compared to the rest.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the fantastic review! We're truly honored by your words and thrilled to hear that you felt respected and well cared for throughout your experience. At Walser, we believe in listening first and making sure every customer finds the right fit — not just a sale. We’ll be sure to share your kind feedback with Kela and the rest of the team. Your “white glove” comment made our day! Enjoy your Hyundai, and thank you again for choosing Walser Toyota — we’re always here when you need us. Best regards, Team Walser Toyota
Diagnostics showed a faulty transmission speed sensor.
Diagnostics showed a faulty transmission speed sensor. Walter recommended a transmission replacement. When I asked about the sensor, they held firm that the whole transmission needed to be replaced. Went somewhere else and they replaced the sensor for $400 in 20 minutes. Been running great ever since. What bothered me is that when I pressed them on the sensor, they never considered it and pushed me to a 20x more expensive service. They lost a loyal customer that day.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Anthony, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that we let you down. We understand how frustrating it must have been to feel pushed toward a major repair when a less expensive fix resolved the issue elsewhere. Our technicians aim to recommend what they believe is the most reliable long-term solution based on the diagnostics available. That said, we clearly missed the mark in both communication and service in your case, and for that, we sincerely apologize. We appreciate your past loyalty and regret losing your trust. Your feedback is being taken seriously and is already being shared with our team to help us improve how we approach situations like this moving forward. If you’re open to it, we’d welcome the chance to speak with you directly and see how we might earn back your trust. Please feel free to reach out to Chris Schieve, Senior Service Manager, at 952-250-4922 or cschieve@walser.com . – The Walser Team
As always, the people at Walser Toyota were friendly and
As always, the people at Walser Toyota were friendly and helpful and waiting ing the dealership was comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re glad to hear our team was friendly and helpful, and that you found the dealership comfortable while you waited. We appreciate your feedback and look forward to serving you again. – Team Walser Toyota