Walser Toyota

Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction with the experience. This is not the level of service or communication we strive to provide, and we take your concerns seriously. We’d appreciate the opportunity to learn more about what happened and work toward making things right. Please feel free to contact our Senior Sales Manager, Jordan Retes, directly at 949-463-7799 — he’s ready to personally assist you and help resolve any outstanding concerns. Your experience matters to us, and we’re committed to making this right. – The Walser Toyota Team

Hi Kallison, Thanks so much for the great review! We're glad to hear Joe provided a pressure-free experience and helped you find the vehicle you wanted. Enjoy your new Toyota, and thank you for choosing Walser Toyota — we’re here anytime you need us! – The Walser Toyota Team

Thank you so much for the fantastic review! We're thrilled to hear that you had such a great experience working with Christine — she truly goes above and beyond for her customers, and we’ll be sure to pass along your kind words to her (and Chris too!). We're especially glad to know the car was exactly what you were looking for and that the entire process was smooth and stress-free. At Walser Toyota, we strive to make car buying as simple and transparent as possible — and it means the world to hear that we exceeded your expectations. We appreciate your trust in us and look forward to helping you again when you're ready for that next vehicle! – The Walser Toyota Team

Hi Matt, Thank you for your feedback — we truly appreciate you taking the time to share your experience. We completely understand your frustration with the extended wait time for a routine oil change, especially considering the long commute. That’s not the level of efficiency or convenience we aim to provide, and we sincerely apologize for the inconvenience. To help make things right and ensure a better experience going forward, please feel free to contact our Service Manager, Brian Rutscher, directly at 952-256-2041. He would be happy to speak with you personally and address any concerns. We value your time and your business, and we hope to have the opportunity to serve you better in the future. Best regards, Team Walser Toyota

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you felt well taken care of throughout the process, and that our team — especially Brandon, Josh, and Chris — were able to provide the patience, information, and professionalism you deserve. Your recommendation means a lot to us, and we're grateful you chose Walser Toyota for your vehicle needs. Enjoy your new ride, and please don’t hesitate to reach out if there’s anything else we can help with down the road! Best regards, Team Walser Toyota

Hi Phillip, Thank you so much for your continued support and for choosing Walser Toyota again for your vehicle purchase — we truly appreciate your loyalty! We're glad to hear that your buying experience was smooth both times, and we’ll be sure to pass along your kind words to Mike. We also appreciate your honest feedback regarding the selling process. We're always looking for ways to improve every part of the experience, and your insight helps us do just that. Thanks again for taking the time to leave a review — we look forward to serving you again in the future! Best regards, Team Walser Toyota

Hi Bernard, Thank you for the incredible feedback! We’re honored that you’ve chosen Walser Toyota for not just one, but two of your vehicle purchases. Knowing that you trust us and would recommend us to others truly means a lot. We’re proud to stand behind the vehicles we sell and the service we provide, and we’re so glad Anthony and Tyler made a great impression throughout your experience. Enjoy your Lexus, and please don’t hesitate to reach out if you ever need anything down the road. Thanks again for being part of the Walser family! Best regards, Team Walser Toyota

Thank you so much for the fantastic review! We're truly honored by your words and thrilled to hear that you felt respected and well cared for throughout your experience. At Walser, we believe in listening first and making sure every customer finds the right fit — not just a sale. We’ll be sure to share your kind feedback with Kela and the rest of the team. Your “white glove” comment made our day! Enjoy your Hyundai, and thank you again for choosing Walser Toyota — we’re always here when you need us. Best regards, Team Walser Toyota

Hi Anthony, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that we let you down. We understand how frustrating it must have been to feel pushed toward a major repair when a less expensive fix resolved the issue elsewhere. Our technicians aim to recommend what they believe is the most reliable long-term solution based on the diagnostics available. That said, we clearly missed the mark in both communication and service in your case, and for that, we sincerely apologize. We appreciate your past loyalty and regret losing your trust. Your feedback is being taken seriously and is already being shared with our team to help us improve how we approach situations like this moving forward. If you’re open to it, we’d welcome the chance to speak with you directly and see how we might earn back your trust. Please feel free to reach out to Chris Schieve, Senior Service Manager, at 952-250-4922 or cschieve@walser.com . – The Walser Team