Superior Ford

I was sold a vehicle that for last 10 months has been back in the dealership for 8 months with nonstop problems. Disappointing their sales men got me into a vehicle like that knowing I came to them needing a vehicle after having a vehicle stolen. I would never trust these guys again.

In the past I have taken my Thunderbird to a Ford dealer, knowing full well they were not the cheapest solution. I have now learned, the hard way, not to have a car towed to an unknown dealer. I was overcharged 3 to 4x what would have been fair and reasonable repair for a cracked upper radiator hose....I appreciate that they serviced the car in one day, but at very substantial premium....a guess a fool and his gold are soon parted?

Great service! They really helped me get the car I’ve been wanting especially since I drove so far to get it!

Sales manager refused to sell me a truck I believe because of my color, he used the excuse I didn't live close enough to the dealership, I've never heard of anything like that before. He should be fired!!!

Warning - Buyer Beware. You must have a complete inspection of the car prior to your purchase. Superior Ford sold us a car with a dangerous rusted floor in which the carpet was covering the holes. They did take the car back but not sure if they would try to resell it. Per Midas, the car should have been JUNKED.

Emailed me 6 times even though the car was gone. Stalkers who spam me with emails never get my business!!!

My wife and I went to this dealership to look at a 2019 Ford Flex they advertised on Facebook. Ronald Powell came out to greet us. we explained we were interested in this vehicle, and he explained some of its features and showed us the car. We took it for a test drive, he answered all questions we had. Very knowledgeable about the vehicle. He was friendly, helpful and no high-pressure sales pitch. We decided to purchase the vehicle. We had Kayla Kaiser, the financial Manager, set up payments and let us know what maintenance programs they offer. We are pleased with her thoroughness and knowledge. we are very satisfied with our buying experience at Superior Ford and the professionalism and friendliness of these two representees of your company.

Chris Tema was excellent at his job. I have never been in and out of a dealership so fast. I was take very good care of and best of all I got the vehicle I wanted when I didn't think it was possible. I would for sure recommend Chris Tema any time for any car!

I had a talk with Derek Jones & I would like to amend my review of May 2, 2022 I was not in a buying mood & I took it out on Derek & I am sorry

The customer service I experienced at Superior Ford was horrendous. My vehicle was there for service to fix my automatic steering failure and my steering wheel pushing me to go another direction than straight (which was happening well before my steering going out for an unrelated reason). My car was there for a MONTH. Not once was I ever asked if a loaner car was needed - I ended up asking myself. I learned they didn’t have them. I explained that I could not go without a vehicle for that long. John (the service advisor) told me that the best Ford corporate could do was one day. I missed an important Dr. appointment, many days of work, and had a very hard time getting to the store for essentials. I basically had to beg John for updates on the status of my car - he didn’t respond to my texts once for two days so I had to call the main service line. I deserve regular updates during service if it takes that long - and to be told beforehand of the estimated complete date! When I picked up my car, I learned that others who had their cars in Parts/Service were given rentals that the dealership/Ford paid for. A few days later, my steering wheel was still forcing me in another direction. I brought it in explaining the secondary issue wasn’t fixed. The service guy receiving my car said that they probably missed something and that I wouldn’t have to pay for this service because of it. Well, John told me that I would have to and what the issue was and that they would need my car for at least a week. I asked John for the cost of that and he gave me a well overpriced estimate. I told him I was coming to pick my car up so I could bring it to a service center that had given me a more reasonable estimate. When I got there to pick up my car, John told me that I had to pay them over $200 for just looking at my car. I told them I was told it wouldn’t cost me because they missed something when it was last in. John just explained to me what the issue was again which wasn’t my concern nor question. I ended up paying them just so I could get out of there and be done with them. To top it all off, when I got to my car, I found trash from the workers in my car. I made an appointment with Superior because my normal service place couldn’t get me in right away. Next time I will just wait longer to get service instead of bringing my car to Superior.