Reviews
Fantastic Service
Everyone was very friendly and professional. They answered all of my questions to get me the perfect car I was looking for. Thank you, everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very satisfied.
The whole experience was great. No pressure. Very laid back and relaxed atmosphere. I will definitely return in the future. Our sales person Tony was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ABS/service break lights on
Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Next day I picked up my car, drove 20 feet and the lights came on again. Oops, they did update the software but the service tech didn't drive the car enough to see if the problem is solved or not... Left the car there on a Thursday, got a call on Saturday that the foreman will look at my car but he is not in until Monday . Monday nobody called to let me know about my car, I had to call and inquire.Somebody told me they will call back with an update, nobody did.I finally got a call from the service manager after I was called by the customer service to rate my experience with the dealership and I explained what is going on. Tuesday talked to Brandon Judge and he said the car will be maybe ready by the evening and then 10 min later I get a text that will be done the next day because a driver had to drive it?! On Wednesday when I pick up the car, they didn't even explain what they did to my car, went to the cashier to get my keys and got of there... Very poor customer service. The only person that really helped was Michael Flaifel . Even if he wasn't the Advisor, he still went above and beyond to make sure I get a rental and that my car is done properly
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
New Car Purchase!
Had a great experience with Luther Brookdale dealership! Thank you for all the help getting our new durango! We had a great experience with the team and Brett!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good to work with
See salesperson, Country. Very helpful and great to work with! Good value on my trade. Finance was easy with quick approval and fair interest rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Work
Had a great experience with Luther Brookdale dealership! Thank you! Finance was easy with the approval I received a fair interest rate. People was friendly and work hard in getting us what we want it.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience!!
Amazing service, they also worked extremely fast to get me out and on the road in my new vehicle. Also Dave from the service department is a phenomenal guy with best-in-class customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very satisfied customer
I went in today to lease a Truck from Tony and the experience was phenomenal!!!! Tony is honest and experienced and not pushy at all !!! I had the best experience with everyone else as well!!! I highly recommended this dealership and Tony!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Knowledgeable and friendly.
Carolyn was very helpful and knowledgeable about the Renegade I was looking at. Benji was also a great help when it came to the financing part. Neither really pushed extra stuff either which was nice, they simply informed me of my options and left it at that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fair price, good product
Was able to easily meet with a sales rep within minutes of requesting. Test drove the vehicle I was interested in without an issue. Dealership was able to bring in a vehicle that met my needs within 2-3 days.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car