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Brookdale Chrysler Jeep Dodge RAM

(4,017 reviews)
Visit Brookdale Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2014 state dealer award
View 11 awards
2014 state dealer award 2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (612) 424-9139 (612) 424-9139
Used (763) 634-8489 (763) 634-8489
Service (763) 634-8497 (763) 634-8497

Reviews

(4,017 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brookdale Chrysler Jeep Dodge RAM from DealerRater.

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Fantastic Service

Everyone was very friendly and professional. They answered all of my questions to get me the perfect car I was looking for. Thank you, everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very satisfied.

The whole experience was great. No pressure. Very laid back and relaxed atmosphere. I will definitely return in the future. Our sales person Tony was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

ABS/service break lights on

Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Next day I picked up my car, drove 20 feet and the lights came on again. Oops, they did update the software but the service tech didn't drive the car enough to see if the problem is solved or not... Left the car there on a Thursday, got a call on Saturday that the foreman will look at my car but he is not in until Monday . Monday nobody called to let me know about my car, I had to call and inquire.Somebody told me they will call back with an update, nobody did.I finally got a call from the service manager after I was called by the customer service to rate my experience with the dealership and I explained what is going on. Tuesday talked to Brandon Judge and he said the car will be maybe ready by the evening and then 10 min later I get a text that will be done the next day because a driver had to drive it?! On Wednesday when I pick up the car, they didn't even explain what they did to my car, went to the cashier to get my keys and got of there... Very poor customer service. The only person that really helped was Michael Flaifel . Even if he wasn't the Advisor, he still went above and beyond to make sure I get a rental and that my car is done properly

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Car Purchase!

Had a great experience with Luther Brookdale dealership! Thank you for all the help getting our new durango! We had a great experience with the team and Brett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very good to work with

See salesperson, Country. Very helpful and great to work with! Good value on my trade. Finance was easy with quick approval and fair interest rate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Work

Had a great experience with Luther Brookdale dealership! Thank you! Finance was easy with the approval I received a fair interest rate. People was friendly and work hard in getting us what we want it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience!!

Amazing service, they also worked extremely fast to get me out and on the road in my new vehicle. Also Dave from the service department is a phenomenal guy with best-in-class customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very satisfied customer

I went in today to lease a Truck from Tony and the experience was phenomenal!!!! Tony is honest and experienced and not pushy at all !!! I had the best experience with everyone else as well!!! I highly recommended this dealership and Tony!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable and friendly.

Carolyn was very helpful and knowledgeable about the Renegade I was looking at. Benji was also a great help when it came to the financing part. Neither really pushed extra stuff either which was nice, they simply informed me of my options and left it at that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fair price, good product

Was able to easily meet with a sales rep within minutes of requesting. Test drove the vehicle I was interested in without an issue. Dealership was able to bring in a vehicle that met my needs within 2-3 days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.