Reviews
Found a Kia Sedona that looked like it would be a good
Found a Kia Sedona that looked like it would be a good fit for my family at the time. We needed an eight seat as we had a couple of foster kids added to our own then. Unfortunately , the internet price was too good to be true. I was given a choice of not having the car sold to me or having to purchase extras. Wish I would have walked & paid the extra $5k for the Honda I looked at just before going over there. On top of that, this supposedly "certified pre-owned" well inspected vehicle has had a lot of minor (thankfully not major) issues. The little scratches I should have noticed before hand, and they did not give me a complimentary touch up pen (like I didn't just buy a car from them). The radio antenna pickup almost nothing. It's a good thing I listen to everything off my connected phone anyways, and the one country station my wife listens to does come in. The was a tiny chip in the windshield that repaired that they didn't point out. The engine when it idles doesn't sound perfectly smooth. And the biggest annoyance with it is that neither side door wants to fully close all the time (one side almost none of the time). This causes us to have to get out & bump them closed constantly. Overall this dealership will use underhanded tactics to lure you in & charge you more. And they will not be honest with the quality of the vehicle you're purchasing. Maybe some of the other sales members treat you better, but I would never purchase another vehicle from Bill Brennan.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Best salesman on golf road!
Best salesman on golf road! I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I liked best about my experience was that he was extremely knowledgeable and didn’t push just to make a sale. He actually tried to help me find the best car for my family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Kia!
Overall great service from start to finish, very thorough
Overall great service from start to finish, very thorough and easy to work with. Very happy with their customer service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this great review of Bob Rohrman Schaumburg Kia! We are glad to have you as a client.
I did not receive copies of paperwork.
I did not receive copies of paperwork. No bill of sale, no itemized breakdown, or anything. Bill promised floor mats and a cargo net and rebuffed on the promise. The dealership is in poor condition.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Working with what appeared to be minimal staff they were
Working with what appeared to be minimal staff they were able to accommodate my needs, and fix the problem immediately. Great job service staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Service and repair shop that is honest about the work
Service and repair shop that is honest about the work needing to be done and will work with you to make sure you get the service and care that you need.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.
Great experience.
Great experience. Scott is very helpful , good communication . Convenient location, great car and service. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review of Bob Rohrman Schaumburg Kia! Scott and the team are grateful for your trust and business.
The staff went out of their way to make buying the
The staff went out of their way to make buying the vehicle go quickly and flawless for me. As I am an out of state buyer they worked with me on accepting a personal check for payment of my vehicle and making sure the title was sent to my home by means other than USPS. I would definitely recommend buying from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.
Good service and selection of cars.
Good service and selection of cars. I wish I had time to go over the car features at delivery but will go back tonthem to go over
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review. We're glad that the Bob Rohrman Schaumburg Kia team took excellent care of you and got you a wonderful vehicle. Enjoy, and see you next time.
It was a fear experience!
It was a fear experience! We had the pleasure of working with Bill, he was very very helpful! He very knowledgeable about the Kia, and helped us and guide us along the way 10 out of 10 would recommend.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Noah! We are so glad to hear that you had a successful purchase experience working with Bill and the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back again down the road!