Reviews
The service was prompt and polite.
The service was prompt and polite. I felt that Michael had my best interest in mind and worked to ensure we could reach an agreement.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that Michael had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Michael was attentive, professional and knowledgable.
Michael was attentive, professional and knowledgable. He was very helpful from the get go and through the whole process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Michael and our team! We appreciate your positive feedback here at Bob Rohrman Schaumburg Kia. Have a great rest of your day!
It’s Very organized, super clean and the employees are
It’s Very organized, super clean and the employees are very nice and easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us at Bob Rohrman Schaumburg Kia are happy to see this wonderful feedback! Thank you!
Exceptional customer service.
Exceptional customer service. Very friendly and made everything seem less. Will always come back to give them my business.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Schaumburg Kia. We appreciate your business and hope to see you again soon!
Great experience.
Great experience. Scott is very helpful , good communication . Convenient location, great car and service. Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review of Bob Rohrman Schaumburg Kia! Scott and the team are grateful for your trust and business.
One of the easiest car buying experiences.
One of the easiest car buying experiences. Did not feel pressured at all. Nice and easy to work with
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kristin, thank you for taking the time to leave Bob Rohrman Schaumburg Kia this fantastic 5-star review, and congratulations on the new car! We are thrilled that our team was able to demonstrate our commitment to great customer service! It always makes our day to hear how easy our customer's car-buying experiences are. Enjoy the ride and we hope to see you again down the road!
Anthony carefully explained every step of the buying &
Anthony carefully explained every step of the buying & financing process. He was highly charming & trustworthy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Anthony provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I look forward to it as well!
They took care of our needs when needed.
They took care of our needs when needed. They are always available when I needed an answer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that our team at Bob Rohrman Schaumburg Kia is always ready to assist you. Thank you for the great feedback!
Not happy with Anthony or service department.
Not happy with Anthony or service department. I was told part for car would be in over a week ago and someone would call me. Still waiting no call from service department. Because of Anthony I would not return to this dealership. Michael was great.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Rude, terrible service, bunch of lies
Ordered a car, been almost 8 months. Rude when we try to communicate. Was told that if it was 6 months (max they said) then if they got one in that was similar I would have the option to buy it) yeah, no. I’m positive they sell mine out from under me every time one like I ordered comes in. I’m ready to ask for my deposit back. I’m putting in orders at other dealerships now. I’m willing to pay over MSRP now just so I don’t have to do business with them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.