Reviews
Drove 250 Miles!
Drove 250 Miles!!! We will do it again, Suburban is now First on our list for the next new car purchase!!! No Dealership in our area matched the price, service, warranty, or customer appreciation that Suburban offers!!!
Drove 250 Miles!
Drove 250 Miles!!! We will do it again, Suburban is now First on our list for the next new car purchase!!! No Dealership in our area matched the price, service, warranty, or customer appreciation that Suburban offers!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, your satisfaction is important to us, so we want to sincerely thank you for choosing Suburban Chevrolet and we hope to see you again soon!
Excellent Service, they really look out for the interest
Excellent Service, they really look out for the interest of the customer. They also made sure I understood everything that was going on with my vehicle.
Excellent Service, they really look out for the interest
Excellent Service, they really look out for the interest of the customer. They also made sure I understood everything that was going on with my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leon, your satisfaction is important to us, so we want to sincerely thank you for choosing Suburban Chevrolet and we hope to see you again soon!
I received multiple letters from GM in regards to a
I received multiple letters from GM in regards to a recall on my car. I scheduled an appointment for an oil change and service for recall. Oil was changed but the the recall service was not performed. We were told it may take several months to get the part. Yet, I am still getting letters from GM, suggesting me to take my car to dealer for a recall. Now, I have to make another appointment, and take time to get the crappy Chevy repaired. Dealer could easily tell me that the part is not available at the time of scheduling. Poor communication and service work. I will never, ever buy another GM vehicle and interact with a GM dealership. I have used this dealership service department before and disappointed every single time. Very incompetent group of people came together here.
I received multiple letters from GM in regards to a
I received multiple letters from GM in regards to a recall on my car. I scheduled an appointment for an oil change and service for recall. Oil was changed but the the recall service was not performed. We were told it may take several months to get the part. Yet, I am still getting letters from GM, suggesting me to take my car to dealer for a recall. Now, I have to make another appointment, and take time to get the crappy Chevy repaired. Dealer could easily tell me that the part is not available at the time of scheduling. Poor communication and service work. I will never, ever buy another GM vehicle and interact with a GM dealership. I have used this dealership service department before and disappointed every single time. Very incompetent group of people came together here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (952) 900-7203 so we can make your experience a positive one.
I had car trouble and without an appointment, I was able
I had car trouble and without an appointment, I was able to limp the vehicle into the garage. once inside, Ryan was able to get my vehicle inspected first thing the next morning. They found the problem and were able to get me back on the road in no time. Thank you to Ryan and the entire staff that worked on my Tahoe.
I had car trouble and without an appointment, I was able
I had car trouble and without an appointment, I was able to limp the vehicle into the garage. once inside, Ryan was able to get my vehicle inspected first thing the next morning. They found the problem and were able to get me back on the road in no time. Thank you to Ryan and the entire staff that worked on my Tahoe.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Noelle, your satisfaction is important to us, so we want to sincerely thank you for choosing Suburban Chevrolet and we hope to see you again soon!
Took 2.
Took 2.5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen.
Took 2.
Took 2.5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Austin was very helpful.
Austin was very helpful...I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.)
Austin was very helpful.
Austin was very helpful...I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service!
Excellent service!!!!! Only an oil change but done right on time. Everyone was very courteous and helpful.
Excellent service!
Excellent service!!!!! Only an oil change but done right on time. Everyone was very courteous and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ethan Legg and Mark Thompson were great to work with.
Ethan Legg and Mark Thompson were great to work with. Ethan was very patient and the dealership went out of their way to find me the car I was looking for.
Ethan Legg and Mark Thompson were great to work with.
Ethan Legg and Mark Thompson were great to work with. Ethan was very patient and the dealership went out of their way to find me the car I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon was exactly what I want in a salesperson.
Brandon was exactly what I want in a salesperson. Answered all my questions including the breakdown of the pricing and my decision about how many months to finance the purchase. His communication was wonderful and he was very thorough. This is my first Chevrolet and if I know anyone looking for a car, I WILL be recommending Brandon.
Brandon was exactly what I want in a salesperson.
Brandon was exactly what I want in a salesperson. Answered all my questions including the breakdown of the pricing and my decision about how many months to finance the purchase. His communication was wonderful and he was very thorough. This is my first Chevrolet and if I know anyone looking for a car, I WILL be recommending Brandon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! I'm pleased we could make your buying experience a great one. Enjoy your new Equinox! Let us know if we can help in any other way in the future. General Sales Manager Troy Greer
My car buying experience went smoothly.
My car buying experience went smoothly. 2 cars bought from them. Friendly sales staff. Service center does great job.
My car buying experience went smoothly.
My car buying experience went smoothly. 2 cars bought from them. Friendly sales staff. Service center does great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car