Reviews
My amazing experience with the finest dealer ever
I have been coming to Maplewood Toyota for years. Whenever my 3 year lease is up I go to Maplewood Toyota. For the past 2 years I have worked with Larry Bain. I told him last year that I would rather not spend the entire day making the purchase. We talked about the options, available color and the like via email. He contacted me when my car arrived. All the paperwork was ready for me to sign. My beautiful black RAV 4 was sitting in the front row. I had a brief visit with the finance people. Larry sat in the car and went over every detail. Within about 2 hours I was driving out of the dealership back to Rochester. I was able to enjoy the remainder of my Saturday doing “Saturday projects” Thanks Larry! Great memory and an awesome experience. So worth the drive to Maplewood Toyota from Rochester.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jill, thank you for taking the time to share your experience working with Larry and the rest of our team at Maplewood Toyota! We're so happy that he went over the details of your vehicle, and found you a vehicle efficiently! We hope you enjoy your new ride!
Bee Xiong was an amazing help in my new Toyota shopping
Bee Xiong was an amazing help in my new Toyota shopping experience. He was very friendly and prompt on appointments and communications that we had ordering a new vehicle. He had great knowledge of the vehicles and put me in my vehicle as quickly as possible. I'd like to thank all employees at Maplewood Toyota for helping with the process. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that Bee and our Maplewood Toyota team earned your five stars. Thanks Jason! We hope to see you back!
Great experience yesterday at Maplewood Toyota .
Great experience yesterday at Maplewood Toyota . .Worked with Steve Redlinger to trade-in an old Highlander for a new one. He did a nice job of keeping the process moving and was fun to chat with during the waiting times. Very happy with our new vehicle. Thanks Steve!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're happy to hear you had a great experience with Steve and we hope you enjoy your new Highlander. Please don't hesitate to reach out if we can be of service again in the future! - The Maplewood Toyota Team
July 2022 experience @ Maplewood Toyota
Tim was very patient helpful and informative in what was an unexpected purchase (previous auto had been totaled) We’re recommended MT to friends family and clients since 1983
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience working with Tim and the rest of our team at Maplewood Toyota! We look forward to seeing you next time!
We recently bought a Camry from Maplewood Toyota.
We recently bought a Camry from Maplewood Toyota. Terry was very helpful, being clear and precise on what needs to be done through out the purchase process. I would like to thank him for his special help. Once he learned Michael is a recent college graduate, Terry immediately told us that Toyota has a special discount program, saved us $500! Everything else during the purchase was also very smooth and enjoyable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and congratulations on your new Camry! We're so glad Terry had the opportunity to assist you with it and we'll be sure to pass along this wonderful feedback to him. Thanks for choosing Maplewood Toyota and please don't hesitate to reach out if we can be of service again in the future!
Great experience at Maplewood Toyota.
Great experience at Maplewood Toyota. Due to the pandemic, the orders and transport took awhile for my car to arrive but that is understandable. Ka Vue was very informative about the RAV4 and the necessary steps it took to get the car. He kept me up-to date on the progress. When the car finally arrived, the paperwork process was smooth and fast. I was pleased with the purchase and the process of getting my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're so happy that Ka earned your 5-stars, and provided you with a stress-free purchase! We hope you enjoy your new Toyota RAV4!
Maplewood Toyota is the best!
I love Maplewood Toyota! It’s been my dealership for several years. My sales guy, Jim Miller, always finds the best fit/deal for me. The finance people are equally good at their jobs. And the Service Dept is excellent as well! I wouldn’t go anywhere else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nicola, thank you for taking the time to share your experience working with Jim at Maplewood Toyota! We appreciate your review, and look forward to seeing you next time!
Very satisfied
Our Sales Rep was excellent. He listened to what we were looking for and we bought a car the same day. The experience was very positive. I have already recommended Toyota in Maplewood and Emmanuel Onyeji to a friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love hearing from our satisfied customers! We're so happy that Emmanuel earned your 5-stars! We appreciate your kind words, and look forward to seeing you next time at Maplewood Toyota!
The best thing about Cha as a sales rep is that he is
The best thing about Cha as a sales rep is that he is accountable, informative, knowledgeable and above all compassionate. He treats all his customers as family. I am truly thankful for his exceptional customer service and helped my family and I get the car that we wanted. He goes above and beyond in ensuring that the customer needs are met. We are extremely satisfied by his service. As I can say, Cha is like an uncle that we all ever wanted. I am grateful for him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for supporting Cha and the rest of our team at Maplewood Toyota! We're so happy that he provided you with such an awesome service experience! We appreciate your kind words and look forward to seeing you next time!
Buying experience
Yee was very helpful and this is the second time we purchased a vehicles from Yee at Maplewood Toyota. We would like to thank Yee for helping us and will definitely come back for future purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind review! We're so glad Yee continues to earn your business and we look forward to seeing you next time here at Maplewood Toyota!
