Tracy Mazda

I recently purchased a new Mazda 3 and my experience there was wonderful. Kristie Debenedetti was fantastic and helpful.. I can't express how happy I am... The whole team was terrific and worked very hard for me to get my car...But the best part was Kristie she was genuinely excited and happy for me. This is the place to go for a new car... Mazda is the best.. No longer a VW or Honda fan..........Zoom Zoom all the way

Great people. My sale rep had to leave for the day before we completed all of the paper work for my used car. She actually stopped back by (with her kids in the car) to make sure everything was ok! I live the fact that the online car was on the lot, at the quoted price! these guys rock!!

My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the ?check engine? light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their ?full-circle? inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealership?s general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.

My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the “check engine” light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their “full-service” inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealership’s general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.

The people were very nice and informative. The price on thee truck I was interested in was a very good price, I just decided it wasn't the truck for me.

Sent the request for an internet price quote, which should be a fast and easy way to buy a car. I got many e-mails about cars that were not the one I was looking for, and also got several phone calls. I never could get a price out of them. After discussing thoroughly what I wanted with two different people from their internet sales department, they continued to not hear me and just wasted my time. I got fast price quotes from two other dealers, and two additional dealers gave me price quotes after a bit of effort, but none took as much of my time as Tracy Mazda, and even after discussing the matter with their sales reps and getting assurances that they would send me a price quote, I still did not get one. I did get at least 4 e-mails that said "click here for your vehicles e-Brochure and e-Price quote," but none were for the vehicle I had asked about, so just more time wasted.

just bought a used certified mazda3 from tracy mazda 2 weeks ago. I gave them a reasonable monthly payment and they hit the target. Love the car also. I keep thing of reasons why I need to go and drive. lol Thank you Amy. this was my first car purchase and you made it a very good experience for me. thank you to the entire team too. Buying process was very simple. they asked me how much my monthly would be. they came back with what they found. I okay'd it and signed the papers. and I got the car. very simple.

I wanted to buy a Mazda CX-7 after driving a 2007 Toyota Minivan XLE Limited AWD since 2006. I ended up trading it in at the Carmax Modesto to buy the Maxda CX-7 but had to return the car because the sales rep did not point out that the car had 2 accidents recorded on carfax.com, not to mention that the car had high mileage for a 2011 model. Since I had 5 days to return the car, I started looking for other similar Mazdas on cars.com and found a red and a plum Mazda CX-7 used at Tracy Mazda. I sent an e-mail via cars.com and got an immediate response back from a sales rep. I explained my situation and they invited me in to test drive the two available vehicles. During the same visit, I saw the Mazda CX-5 at the lot and started comparing the pros and cons of a new vs. used car. They gave me two monthly payment options. They worked with me in getting me to the monthly payment level that will not bust my pocket. In looking at the finer details of the sale, I noticed that they did not give me a discount on the MSRP (even though they had earlier July specials up to $3500 discount). I got good financing terms of 0.9% but I would have felt better as a buyer to get a discount off the MSRP. I bought the 7 year/100K warranty, for an additional $2200, which was added to the financing. The sales rep that helped me was getting frustrated with the transaction at first and seemed not too knowledgeable. She later admitted that she was new. Until the manager on shift stepped in. He was convincing and made it sound like he was being customer-focused. I signed the paper work and picked up the car the next day, but I wish I negotiated a better deal on the MSRP.

I had been thinking about purchasing a car for a while. Heather contacted me a couple of weeks ago. She said that they had a great selection of Mazda6. On Wednesday she contacted me again and ask if I was still interested in the Mazda 6. Then I said yes but I was still undecided between the Mazda 6 and the Nissan Sentra. Then she told me that they had a Nissan Sentra in there lot and they had it on sale. I schedule for a test drive for the following day which was yesterday. I got there and she was waiting for me already. We went for a test drive and I feel in love with it. I didn't need to go on a test drive on the Mazda 6. The whole team were very helpful. They all made my first time purchase a great experience. I really recommend this dealership. They even took my Mazda MPV for a down payment. Thank you Heather and team for all your help.

I recently purchased a 2007 Jeep Wrangler from Tracy Mazda, as we drove all the way down from Sacramento, Our sales person Michael was fabulous, he was great to talk to, very pleasant, very helpful, the dealership bent over backwards to get me into this car, at my terms. I was very impressed and have never had a car buying experience that pleasant. Would definitely go back.