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Bergstrom GM of Neenah

(249 reviews)
Visit Bergstrom GM of Neenah
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (877) 635-0296 (877) 635-0296
Used (877) 259-6399 (877) 259-6399
Service (920) 243-4496 (920) 243-4496

Reviews

(249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergstrom GM of Neenah from DealerRater.

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Buying a new Chevy Bolt EUV

My experience purchasing a vehicle at Bergstrom Chevrolet in Appleton was excellent. As always, the dealership is spotless, and the staff is always helpful. Andrea assisted us in our car buying experience, and she made it as smooth and easy as it could be. I would absolutely recommend to anyone looking to purchase a vehicle to consider this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent service

The associate kept me informed about what was wrong with my vehicle. He let me know exactly what it would cost before I gave him the okay to fix it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very nice people they get the job done in a timely manner

Very nice people they get the job done in a timely manner Very happy with the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

I agree!!

Consumer response

Very happy with your service

Great experience!

Great experience! Everyone there was very friendly. very attentive. I would definitely recommend to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Good Service

Had problems with previous repairs but everyone at the Neenah store were great and very helpful especially Dan Tibbet....great job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Maintenance

Mitch has has his staff tra ined well. Courteous and friendly. Kept me informed of progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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hard upsell on insurance and warranty.

hard upsell on insurance and warranty. made the process kind of miserable. It's like I had to explain to them how insurance works. I liked the upfront pricing, hated the insurance/warranty BS. As I said he didn't even understand how it works and was not very respectful.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback and sorry for the frustration. Sounds like we could have done a better job with communication. We'd love another shot at connecting and explaining. Shoot us a message (help@bergstromauto.com).

Widow

Wonderful ? being a widow and buying a car by myself, I felt very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I entered my info online for a vehicle I was interested

I entered my info online for a vehicle I was interested in and Calie got back to me immediately. She was very friendly and helpful. This is the 2nd vehicle we purchased from Bergstrom and are very satisfied with their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fair pricing, quality merchandise,excellent sales staff.

Fair pricing, quality merchandise,excellent sales staff. Caily was a pleasure to work with in a professional dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.